Customer Service Representative

This is a remote position.

Customer Service Representative

Join a fast-growing beverage distribution business launching a dedicated water distribution company focused on efficiency, high-volume orders, and competitive pricing. This role is key to making sure customer orders are handled accurately, phone inquiries are answered professionally, and daily operations run smoothly as the business grows.

What You'll Do:

• Answer incoming customer phone calls and professionally take new orders.
  
• Collect customer information including name, address, phone number, delivery details, and order quantities.
  
• Monitor a shared company email inbox for new order submissions.
  
• Accurately enter phone and email orders into the company's backend order system.
  
• Respond to basic customer questions regarding orders and deliveries.
  
• Maintain organized records while following established processes without modifying pricing or other operational settings.
  

Who You'll Work With:

Be an integral part of a growing beverage distribution team, supporting the hiring manager, warehouse operations, and customers by keeping orders organized, accurate, and moving smoothly throughout the day.

Who We're Looking For:

• Customer Service: Comfortable answering inbound phone calls in a friendly and professional manner.
  
• Detail-Oriented: Able to accurately enter customer names, addresses, delivery dates, contact information, and product quantities while performing repetitive data entry with a high level of accuracy.
  
• Tech-Savvy: Able to work with web forms, shared email inboxes, and existing order management software after training.
  
• Organized: Capable of managing incoming emails and phone orders efficiently throughout the day.
  
• Experience: General work experience is required. Customer service experience is preferred.
  

Why Join Us?

• Impact: Play an important role in helping a new water distribution business grow with accurate order processing and reliable customer support.
  
• Culture: Join a team that values accuracy, clear communication, and dependable support.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 7:30 AM - 3:30 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in a growing company

We are an equal opportunity employer and value diversity at our company.