Customer Service Representative 1

SUMMARY:

Customer Service Representative I is focused on providing administrative, data entry and policy issuance support. 

RESPONSIBILITIES/TASKS:

• Types policies and endorsements using the Policy Issuance and Microsoft Word systems.
• Daily entry of policies and endorsements into Century’s Information Management System (CIMS).
• Manages all policy and endorsement transactions in keeping with the Policy Services Standard Operating Procedures. Policies are checked for accuracy throughout all phases of the issuance process.
• Works effectively on the assigned team.
• System/Software Skills – Must learn all systems and stay current with changes and updates.
• Checks, analyzes, and classifies or alphabetizes materials.
• Conduct limited research when necessary.
• Successfully completes basic job specific training as defined in the Policy Services Training Matrix within the first three months of employment.
• Continually maintains 98% or above quality.
• Continually maintains 85-115% metric score with 80-100% time on task.
• Maintains an 80% or above customer service score.
• Ability to interact with others in a professional manner.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

• High School Diploma is required.

EXPERIENCE

• Prior experience in data entry, administrative and/or clerical role, is preferred.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: 

• Proficient in Microsoft Office skills including Word, Excel, Outlook, Access, and PowerPoint.
• Completes and passes AINS 21 in the first year of employment and begins working towards AINS 23.
• Professional demeanor, customer service skills, and problem-solving abilities are critical to this position.
• Able to understand and carry out instructions.
• Detail oriented.
• Flexible and able to multi-task assignments.

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards. 

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.

PAY RANGE:

Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $34,700 and $58,050.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

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