Customer Service Operations Coordinator - Kenya (Non-IT, Remote)

NOTE: This is a remote full-time position for international voice process located in Kenya - you can be located in any part of Kenya.

Cloverleaf Care has an immediate opening for a Customer Service Operations Coordinator with 3+ years experience as a Customer Service Representative for our Operations group. This is a remote position ***located in Kenya - any part of Kenya***.

We are a ***direct employer*** and not a recruitment agency.

You will be working the US day shift (7:30PM - 4:30AM EAT, M-F). This is a work from home position.

HOW TO APPLY

Please respond with a complete resume and cover letter using the 'Apply to Position' button on this page.

Candidates must have a laptop or a desktop with a webcam, headset and high speed internet connection to appear for a video interview.

Do NOT apply more than once for this position because it may result in your application being rejected.

COMPENSATION

Compensation will be based on experience, communication quality, assessment results, and fit for long-term healthcare operations work.

OUR PROCESS

After you apply, you will receive an email from our hiring system with a required follow-up questionnaire. Please complete this step to be considered.

All application communication will come from our secure email address containing cloverleaf-care.breezy-mail.com. Please check your spam folder and mark our emails as “not spam” if needed.

Please apply only once and use the same email address throughout the hiring process. Do not email or call the company directly, as this hiring process is managed online. We meet qualified candidates in a one-on-one interview.

REMOTE WORK

Please note that this is a 100% remote position with a full career track. We are looking for serious candidates only, who are genuinely looking to grow their career in healthcare services operations while valuing the opportunity to work from their home office. You will need to demonstrate that you have - a reliable high-speed internet connection, a reliable computer, reliable power, and a disturbance free home office. Staying continuously connected is a core part of our culture. During the workday, team members are expected to be available, responsive, and professionally present in our live remote work environment.

This is a full-time role requiring exclusive professional commitment during scheduled work hours. We do not allow moonlighting, overlapping jobs, or freelance work while employed in this role. Shortlisted candidates may be asked to complete a secure employment-history verification step before final interview.

"I currently work for Cloverleaf Care and am excited to be working here! ...I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about its clients and employees...They go out of their way to ensure the care of every client is their number one priority. The workplace culture is positive and encourages my input as a valued employee."

SUMMARY / JOB DESCRIPTION

Are you an outgoing customer service professional with 3+ years experience looking for a promising career in services management and coordination?

We are a rapidly expanding healthcare services company in the US and looking to hire a customer service professional to support our growing needs with scheduling shifts, customer service and human resources functions.

We would love to speak with you if you have excellent spoken and written English skills, have a college degree, and are a motivated self-starter with outstanding time-management abilities. Experience in customer service in a team environment is required.

This role is best suited for candidates who want a long-term operations career, take ownership of their work, communicate clearly, and can manage time-sensitive responsibilities without constant supervision.

You will be working full-time from home during the US day shift (7:30PM - 4:30AM East Africa Time, M-F).

JOB DUTIES

The Customer Service Operations Coordinator will perform the following job functions:

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent.
• Staff client shifts by matching the best caregiver with each client.
• Take initiative to build strong rapport and relationships with US based team members.
• Manage the service delivery platform to meet company’s standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR support to healthcare workers.

REQUIREMENTS

• 3+ years experience in a Customer Service Representative role.
• Exceptional communication skills in English, both spoken and written is a **MUST**.
• Expert level computer experience with documents, sheets and web applications is a **MUST**.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Self-starter with superior time management skills.
• Excellent phone-based customer service skills, preferably with US, UK, Australian, or other international customers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Strong work ethic, respectful and a professional attitude towards work.

PERKS AND BENEFITS

• Permanent work from home (WFH) in a positive, friendly and fun work environment!
• Long-term career path in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination
• Training in US healthcare operations and remote service delivery
• Supportive remote team environment with 10+ years of remote work experience
• Recognition and performance incentives from management

EDUCATION

UG (Any)