Customer Service - Field Service Specialist

Make a difference, build life-saving ambulances.

Role:            Field Service Specialist

Location:      Central Ontario (Remote, with extensive travel within Ontario and periodic travel to other locations as assigned)               

Schedule:    Full Time, Monday to Friday

WHY CHOOSE CRESTLINE COACH?

Crestline Coach is dedicated to keeping your bus on the road, providing an outstanding ownership experience and reducing unscheduled downtime. As part of the Demers-Braun-Crestline-Medix (DBCM) group, we service the majority of ambulances and specialty vehicles across North America, ensuring reliability and efficiency for EMS and bus dealer customers alike, helping to keep critical fleets on the road. Our network of local service centers throughout Canada ensures high-quality and safe maintenance services, supporting local economies and keeping us close to our customers.

As a Field Service Specialist, you will be instrumental in providing exceptional on-the-road service, diagnosis, and repair of various vehicles, ensuring customer satisfaction and adherence to safety standards. Your role will involve meticulous attention to detail, a commitment to excellence, and a dedication to fostering a culture of continuous learning and improvement within the technical support domain. This is a highly independent, customer‑facing role that requires extensive travel and strong technical expertise, paired with excellent communication and service skills.

KEY RESPONSIBILITIES

As the Field Service Specialist, you will:

-   Deliver comprehensive on-site service and repair solutions for a diverse range of vehicles, focusing on efficiency, cost-effectiveness, and quality.

-   Engage with customers to provide timely service quotes and follow-ups, ensuring a seamless service experience.

-   Collaborate with cross-functional teams, including Warranty Administration, to document service issues and facilitate warranty cost recovery.

-   Contribute to the development and refinement of service protocols, aligning with business objectives and customer needs.

QUALIFICATIONS

As the Field Service Specialist, you will bring:

• High School Diploma or equivalent.
• Valid Driver’s License with a clean driving record.
• 3–5 years of experience in a mechanical service and repair environment, ideally in a customer‑facing role.
• Strong working knowledge of automotive mechanical and electrical systems.
• Ability to read and interpret schematics, blueprints, parts manuals, and technical documentation.
• Comfort using computers and standard business software (Microsoft Office).

Exceptional candidates will have:

• Experience as an Automotive Technician, RV Technician, or similar role.
• Experience servicing light or medium‑duty vehicles.
• Diagnostic and troubleshooting experience.
• ODP (Ozone / Refrigerant Handling) certification.
• Familiarity with learning management systems or technical training platforms.

WHY CHOOSE CRESTLINE COACH?

Crestline Coach takes pride in a strong company culture that embodies excellence, integrity, trust and innovation. To foster a strong culture, we believe in a progressive, dynamic and solution-based environment and want to prosper amongst the best and brightest in the country. Benefits of  working with Crestline Coach include:

• A competitive salary with bonus earning potential including a recruitment referral bonus.
• Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account.
• A group registered retirement savings plan that has a 4% matching, occupational vision care, employee, and family assistance programs along with a virtual walk-in clinic that provides unlimited healthcare for you and your family.
• Milestone and service awards at five-year increments.
• Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.
  
  
  Additional information:
  This is an active job opening for an existing vacancy. Artificial intelligence is not used to screen or assess candidates as part of our recruitment process.

Crestline Coach Ltd. is committed to fair and inclusive hiring. We welcome applicants from all backgrounds and are dedicated to creating a workplace where everyone feels respected and supported. Accommodations are available upon request during any stage of the recruitment process.