Customer Service Engineer I - 549202-Enterprise France Sales

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At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

About the opportunity:

The CSE is responsible for troubleshooting, diagnosing, and resolving technical issues related to audiovisual (AV) and cinema systems. This role focuses on building a foundational understanding of principles and practices, handling field repairs, maintenance and installation. It involves developing an awareness and familiarity with standard tools and procedures, enabling employees to handle field repairs, maintenance, and installations. Ideal for those starting out, this position provides essential training and experience in more complex tasks over time. The CSE ensures compliance with service standards, KPIs, and safety regulations. Approximately 80% of duties are performed on-site at customer locations, requiring frequent domestic and international travel, often on short notice. 

Location: Remote role in France

What we are offering: A Group Medical Plan (Mutuelle), private travel insurance and Life & Disability Insurance. 

The experience and skills we value:

Minimum 2+ years of proven work experience in a technical customer service role within the AV industry or a related field
In-depth understanding of industry regulations and compliance standards
Minimum Technical / Electrical Degree or proven AV experience
Troubleshooting at the Board Level: Ability to troubleshoot AV equipment using software, error logs, and service manuals
Knowledge of Audio Signal Processing and Audio I/O Implementation: Understanding of audio signal flow and integration.
Flexibility to work onsite on a permanent basis
Willing to travel more than 80% of the working time

Christie is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.   

All of the information collected in this job application form is necessary and relevant to the performance of the job applied for. We will use the information provided by you on this form, by the referees you have noted, and the educational institutions with whom we may undertake to verify your qualifications with, for recruitment purposes only. The Company will treat all personal information with the utmost confidentiality and in line with current data protection legislation.