Customer Service Associate, Part-Time Contract | Lonely Planet

This is a remote, part-time contract position based in the United States.

Lonely Planet is looking to hire a Part-Time Customer Service Associate for the upcoming holiday season. The Lonely Planet Customer Service Associate is responsible for liaising with Lonely Planet customers to provide up-to-date and informative product information to maximize customer satisfaction and sales opportunities. This role will be responsible for day-to-day online sales activities, order processing, managing returns and refunds, escalation of issues.

For the Lonely Planet website click here. Curious how Lonely Planet fits into Red Ventures? Click here.

What You’ll Do:

• Read and reply to all customer inquiries and complaints via email or telephone in a professional, proactive, and friendly manner. Inquiries include: order delivery questions, billing inquiries, article, site, and book feedback tickets, Lonely Planet App questions, Journeys traveler questions, etc.
• Liaise with our third-party warehouses to oversee the successful delivery of parcels in a timely manner
• Maintain up-to-date knowledge of Lonely Planet products and services

What We’re Looking For:

• 2+ years of experience in a contact center environment, 
• Experience with a ticketing/CRM system
• Experience in Zendesk preferred
• Experience with Shopify/eCommerce storefront preferred

Compensation:

Total Cash Compensation Range: $18 – $22/ per hour

Actual compensation varies based on location, experience, and qualifications.

This is a remote, part-time contract position based in the United States. 

Anticipated Contract Length: 3 months, ~20-25 hours a week

Who We Are:

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

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