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A prominent luxury brand is seeking a Customer Service Associate to bolster their downtown Dallas team. This role offers a hybrid work environment, supporting excellent service for a diverse clientele. Join a team committed to exceeding customer expectations in a busy call center setting.
*Customer Service Associate Responsibilities:*
* Communicate effectively via phone and written interactions to resolve customer inquiries.
* Enter and update data accurately in the ERP system.
* Process customer payments and review estimates.
* Handle administrative tasks assigned by supervisors.
* Maintain knowledge of current and historical watch models, internal procedures, and product information.
*Customer Service Associate Qualifications:*
* High school diploma required; college preferred.
* Ability to learn new systems and processes quickly.
* Strong interpersonal and communication skills.
* Basic familiarity with ERP systems and Microsoft Office Suite.
* Willingness to improve service quality and collaborate within a team.
If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.
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