Customer Service Advisor

To capture technical information and data from a variety of sources. Undertake a technical assessment through detailed customer calls to establish likely outcome and ensure that the claim is correctly channelled to the most appropriate level of expertise and skill set. Provide sound technical advice to customers and other stakeholders. Identify cases that clearly fall outside of policy coverage, provide appropriate advice to the customer and seek agreement and execute repudiation from desktop.

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

 We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

 If you have an accommodation need, please email recruitment@crawco.co.uk as soon as possible to make any reasonable adjustments.

 So, what are you waiting for?  Apply today, we’re looking forward to your application.