Customer Relations and Marketing Officer

• Develop relationships with support coordinators, plan managers, allied health professionals, support workers and other NDIS providers.

• Identify opportunities to establish referral pathways and collaborative partnerships with relevant organisations and professionals.

• Represent the organisation at networking events, community events, industry meetings and NDIS-related forums.

• Develop and coordinate marketing activities that increase awareness of the organisation and its services.

• Assist with development of marketing materials, newsletters, presentations, social media content and other promotional resources.

• Maintain and develop the organisation's social media and digital presence in line with brand and communication guidelines.

• Identify opportunities to promote the organisation through community engagement, partnerships, events and professional networks.

• Support the development and coordination of networking and stakeholder events.

• Build relationships with potential referral partners and identify opportunities for ongoing collaboration.

Key skills and attributes:-

• Excellent communication and interpersonal skills.

• Strong relationship-building and networking abilities.

• Understanding of the NDIS sector and participant-centred practice.

• Strong customer service and problem-solving skills.

• Marketing, communications or business development experience.

• Ability to develop professional partnerships and referral networks.

• Strong written communication and content-development skills.

• Confidence representing the organisation externally.

• Ability to communicate with people from diverse backgrounds and with different communication needs.

• Strong organisation and time-management skills.

• Ability to identify opportunities and turn relationships into meaningful partnerships.

What we offer:-

• Pay rates as per the SCHADS Award - Level 4

• Flexible working hours for a great work-life balance

• A dedicated, supportive team that values your contribution

• Opportunities for career progression and professional development

Job Type:

Full time