Customer Operations Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an experienced Customer Operations Specialist to join our ever evolving customer operations team and help shape the future of global commerce.

About Us

Storman Software is the largest provider of self-storage management software in Australia & New-Zealand, with a growing base of fans in the UK. It is trusted by award-winning self-storage facilities across the world. We are a fast growing company and are part of one of the largest payment technology providers in the world, Global Payments (NYSE: GPN).

We are looking for a Junior application support specialist who is passionate about delivering a customer journey that always delights the customer.

What you'll own

You will be responsible for providing application support to existing customers and onboarding new customers to our Cloud based software suite. You will ensure that the journey the customer takes with us exceeds their expectations!

This is a fantastic opportunity for someone who loves working with customers and the role entails:

· Onboarding and training new customers onto our SaaS software products

· Upgrading existing customers on older versions of our software to our SaaS product suite.

· Providing L1 and L2 telephone and email support to all of our existing and newly onboarded customers in the UK and occasionally Australia and New Zealand

· Delivering engaging and informative training sessions to ensure customer satisfaction and ease of use

· Advising our customers on how they can more effectively use our products.

· Troubleshooting and problem solving customer issues

· Helping test new versions of our software

· Ensuring processes and knowledge artefacts are all kept up-to-date.

Pay: £30,000.00-£35,000.00 per year

What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.