Customer Operational Readiness Representative

Customer Operational Readiness Representative in GAC Savannah

Unique Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

Remote role based out of Savannah, GA.

Executive-Level Customer Engagement

Build trusted relationships with senior customer stakeholders by providing strategic guidance, managing expectations, and ensuring a seamless transition to operational readiness.

Complex Issue Resolution in High-Visibility Environments

Lead the rapid resolution of critical technical and operational challenges while maintaining schedule commitments and customer confidence.

Technical Training & Briefing Delivery

Deliver clear, tailored training and operational briefings that enable flight crews and maintenance teams to confidently operate and support the aircraft.

Executive Communication & Reporting

Provide concise, actionable updates to customers and leadership on aircraft readiness, risk mitigation, and issue resolution progress.

Education and Experience Requirements

Bachelor's Degree in Aviation Maintenance, Engineering, or related curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 7 years experience in aviation maintenance, in either a maintenance support or operations capacity, to include 3 years direct hands-on experience on the specific Gulfstream model(s) for which the COR Representative is assigned to support.

Position Purpose:

The Customer Operational Readiness (COR) Representative supports all model aircraft, both new and pre-owned, during final outfitting and delivery and for the first 10 days in service. The COR Representative will support in any manner necessary to ensure the aircraft operates properly, safely and to the customer's expectations. Train customers, as well as train and support the COR team on proper operations and maintenance of all aircraft models, to include all airframe systems, outfitting and interior systems, engine and APU systems and avionic / electrical systems. Responsible for ensuring the entry into service experience for the customer is smooth, educational and beneficial in all regards. The COR Representative also supports the customer in diagnosing and resolving technical problems with the aircraft.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Support deliveries of all models through domestic and international travel.
2. Assist COR Management with scheduling functions as necessary.
3. Train and mentor new COR team members to improve overall efficiency and effectiveness within the organization.
4. Carry out any special product support assignments to aid the company in maintaining industry standard customer satisfaction.
5. Maintain effective communications through which technical information related to maintenance and operational problems is shared with all support group personnel (this being, but not limited to; Tech.Ops, Service and Completions Engineering, Reliability, Maintainability, Spares, Field Based Reps., CMP, Service Center and Completion Center) and customers.
6. Keep current on Gulfstream Product Support, which includes: Service Centers, Warranty Facilities, F.A.S.T. Support, Product Support Sales, and Gulfstream policy changes affecting the customer’s operations.
7. Assist with Customer Operational Readiness Evaluation (CORE) when required.

Additional Functions:

1. Perform interim duties and additional functions as Field Service Representative as and when required. .
2. Assist in development of new and improved departmental policies and procedures. .

Perform other duties as assigned.

Other Requirements:

1. FAA Airframe and Powerplant License preferred.
2. An A&P license and four (4) years of aviation maintenance experience in addition to the current experience requirements may offset the Bachelor’s degree.
3. Formal training in the Gulfstream product line maintenance procedures and practices preferred. to include Flight Safety Maintenance Initial training for all current Gulfstream models.
4. Knowledge of all Gulfstream support departments (including but not limited to: Spares, Warranty, Publications, Technical Services, Service Centers, Warranty Facilities and Field Service).
5. Experience as technician or mechanic at a Gulfstream or Gulfstream approved warranty facility preferred.
6. Capable of frequent domestic and international travel, often on short notice.
7. Strong computer skills for reporting purposes and for maintenance diagnostic purposes.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 236470

Posting Type: Internal-External

Department: J5664-EIS Support Services

Category: Service Center

Percentage of Travel: Up to 100%

Shift: First

Employment Type: Full-time

Salary Grade:E8

Number of Openings: 1

Posting End Date: 10/28/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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