Customer Onboarding Consultant (m/f/d)
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AI Summary
Lead customers through the onboarding, implementation, and go-live phases by translating operational needs into scalable platform configurations. Act as a trusted partner providing training and guidance to ensure successful platform adoption for Spanish-speaking customers.
At Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions.
In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base.
\n- Lead customers through onboarding, implementation, training, migration, and go-live phases
- Conduct configuration workshops to understand customer workflows and business needs
- Translate operational requirements into scalable and stable system configurations
- Advise customers on platform best practices and implementation decisions
- Deliver structured trainings that enable successful and independent platform adoption
- Ensure high-quality implementations before go-live
- Support customers during migration and hypercare activities
- Collaborate closely with Project Management, Customer Success, Product, and Engineering teams
- Document decisions, configurations, and open topics
- Independently manage smaller implementation projects end-to-end
- 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments
- Strong communication, facilitation, and customer-facing skills
- Ability to understand operational workflows and translate them into scalable system solutions
- Confidence in advising customers and recommending suitable solutions
- Structured, proactive, and ownership-driven way of working
- Comfortable working independently and cross-functionally
- Fluency in Spanish, English, and German, both written and spoken
- Experience with migrations, Zendesk, or enterprise customer environments is a plus
- 30 Days Annual Leave – enjoy extra paid time off to rest, recharge, and balance your work and personal life
- Flexible Work Model – 100% remote work within Germany
- Move Republic Program – earn points for being active and exchange them for vouchers
- Access to Udemy – boost your skills with thousands of high-quality online courses
- Deutschland Ticket Subsidy – commute affordably – we cover part of your ticket cost
- Company Pension Scheme (bAV) – receive an above-average employer contribution in Germany or Austria
- Flexible Working Hours – adjust your schedule to fit your lifestyle
- Employee Discounts – access top deals in Germany and Austria via our benefits portal
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