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The Customer Loyalty Representative is responsible for retaining existing subscribers by using negotiation and problem-solving techniques to prevent service cancellations. They will also manage customer documentation, process payments, and upsell or cross-sell products based on individual needs.
Join a market leader that makes a difference 24/7!
At Lifeline Canada, we improve the lives of our customers by giving them and their loved one’s peace of mind. At Lifeline, we don’t need employees; we need people…people who share our passion for caring!
Here’s how you will help us achieve that…
What We Do
Lifeline is Canada's #1 medical alarm company. As Canada's leader in the personal response and support services industry, we have been dedicated to helping primarily seniors remain independent in their own homes for the past 50 plus years.
What You Will Do
As a Customer Loyalty Representative, you will answer calls from existing subscribers, caregivers, and healthcare professionals to retain customers who are looking to cancel their Lifeline Service by using various loyalty/retention techniques. This includes re-educating them about Lifeline services and explain the benefits and features of the product and services.
Here’s how you will do that…
Location
This position is fully remote from anywhere in Canada.
Training Schedule
Monday – Friday, 9am-5pm ET for five (5) weeks.
Working Hours
The nature of our business is such that the Customer Loyalty department operates between 8:00am to 6:00pm ET Monday to Friday. We are currently hiring for this schedule.
Monday – Friday: 10:00 am-6:00 pm ET
Skills & Abilities
Education:
Why join our team
Lifeline offers a motivating environment, driven by a passion for helping people. The customer loyalty team is looking for a motivated individual to join their ranks and provide exceptional service.
Starting Pay: $23.25- $24.00 per hour
Commission: Bonus is awarded based on meeting performance metrics and payout is up to 15% commission on your monthly earnings
Vacancy Status
This posting is for an open position.
*Please Note: All successful candidates will be required to undergo a background check: a Criminal background check, Employment and Education verification.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources (HRSupport@medicalalert.com) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation
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