The associate is responsible for providing professional inbound customer service in French and English while assessing and prioritizing emergency and non-emergency needs. They must also troubleshoot equipment issues, maintain accurate incident reports, and meet daily performance targets.
The associate will provide professional inbound customer service in French and English while assessing and prioritizing emergency and non-emergency needs. They are also responsible for troubleshooting equipment, maintaining accurate incident reports, and meeting daily performance targets.
The associate will provide professional inbound customer service in French and English while assessing and prioritizing emergency and non-emergency needs. They are also responsible for troubleshooting equipment, maintaining accurate incident reports, and meeting daily performance targets.
The Customer Loyalty Representative is responsible for retaining existing subscribers by using negotiation and problem-solving techniques to prevent service cancellations. They will also manage customer documentation, process payments, and upsell or cross-sell products based on individual needs.
