Customer Facing Field Project Manager

Job Description

Why Join Agilent?

At Agilent, you’ll work directly with customers on high-impact laboratory projects that make a meaningful difference in their operations. You’ll gain exposure to complex, multi-site and multi-vendor environments while expanding both your technical expertise and leadership capabilities.

This role offers the opportunity to grow through a combination of hands-on field experience and increasing project ownership, all within a collaborative, customer-focused team delivering critical solutions across the life sciences industry.

Overview

Are you looking for an opportunity to apply your project management expertise and technical leadership in a highly visible, customer-facing role? Join our team and play a critical part in delivering complex laboratory projects that directly support customer success.

In this role, you will lead or support the end-to-end delivery of large, integrated laboratory service projects. This is a highly hands-on, field-based position requiring active engagement at customer laboratory sites across New England and mid-Atlantic States along with all of North America. You will work closely with internal teams, external partners, and customers to ensure solutions are delivered safely, efficiently, and to the highest quality standards.

Success in this role comes from being deeply engaged in on-site execution, coordinating real-time project activities, and adapting quickly within fast-paced, operational environments where priorities shift based on project and customer needs.

Key Responsibilities

You will contribute across the full project lifecycle, from early solution development through execution and closeout, supporting the delivery of complex, multi-vendor laboratory projects.

Key responsibilities include:

• Leading on-site project execution, including vendor coordination and equipment-related activities
• Monitoring progress, resolving issues in real time, and maintaining momentum across multiple project workstreams
• Supporting solution design, scope development, and proposal activities
• Developing and maintaining project plans (scope, schedule, budget, resources)
• Coordinating with customers and stakeholders to align expectations and execution
• Delivering CrossLab solutions—including laboratory relocations, consulting, and 3D lab design—while leading meetings, driving progress, maintaining documentation, and building strong relationships across customers, internal teams, and third-party vendors

What We’re Looking For

We are seeking a candidate based in Boston (MA) with a strong foundation in project management processes, tools, and best practices, complemented by hands-on experience delivering operational or facility-based projects in the field.

The ideal candidate thrives in environments where success depends on coordinating physical activities, vendor execution, and on-site decision-making. You are detail-oriented, adaptable, and capable of managing multiple priorities (multi-tasking) in dynamic, fast-paced environments.

Strong communication skills are essential, including the ability to lead meetings, provide clear updates, and maintain alignment across stakeholders.

This role is best suited for individuals who enjoy being present where the work is happening, driving progress through direct engagement with project activities at the customer site.

Qualifications

Required Qualifications

• Bachelor’s degree in a scientific or related field, or equivalent experience
• 5+ years of relevant professional experience, including 2+ years in customer-facing field project management
• Experience applying project management methodologies
• Strong written and verbal communication skills
• Experience working directly with external customers
• Experience with data tools/reporting systems
• Experience managing equipment manufacturers and third-party service providers
• Experience in busy laboratory environments, instrument service, or equipment maintenance
• Ability and willingness to travel extensively (often 50%+) and spend sustained time on-site during critical project phases

 

Preferred Qualifications

• PMP certification
• Familiarity with GMP and/or GLP environments and requirements
• Pharmaceutical or life sciences industry experience
• Experience managing budgets (quotes, POs, invoicing)
• Lean Six Sigma training or certification
• Proficiency in MS Office and other software tools such as Smartsheet, SAP, or Maximo (CMMS)

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 5, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $124,976.00 - $195,275.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support