Customer Experience Representative (Advanced Support) - 1-Year Contract Weekend Availability Required - Remote Opportunity

Specializing in complex customer interactions, problem resolution, and cross-functional support.

This is not a typical customer service role.

As a Customer Experience Representative (Advanced Support), you will be the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe and reliable service.

We're looking for adaptable problem-solvers who thrive in a fast-paced environment and are comfortable working schedules that include weekend coverage. Assigned schedules are provided in advance and may vary based on operational needs.

If you enjoy helping customers through complex situations, working with multiple teams, and making a meaningful impact every day, we'd love to hear from you.

Why Join Us?

Culture

Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation

We offer competitive compensation that recognizes your skills, experience, and contributions.

Flexibility

Work a structured full-time schedule with shifts assigned in advance. As part of a customer-focused operations team, you'll help ensure coverage across weekdays and weekends.

Technology

Use modern systems and tools that empower you to provide exceptional customer support and continuously develop your skills.

Growth Opportunity

Gain valuable experience in a dynamic customer support environment while collaborating with cross-functional teams across the business.

Safety Focused

Safety is at the heart of everything we do. Our 24/7 safety-first mindset supports both our customers and employees.

What You'll Do

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate and detailed documentation across multiple platforms.

What You Bring

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and experience working across multiple teams.
• Advanced computer proficiency and the ability to multitask across systems.
• Ability to quickly build rapport and manage sensitive customer conversations professionally.
• High attention to detail, sound judgment, and adaptability.
• Availability to work assigned schedules that include weekend coverage.
• Availability to work shifts scheduled between 6:00 a.m. and 6:00 p.m.
• Legal authorization to work in the country where you are applying. We do not sponsor employment visas for this position now or in the future.
• Fluency in Spanish is considered an asset.

Schedule Requirements

• Full-time remote position.
• Weekend availability is required.
• Assigned schedules may include:
• Wednesday to Sunday
• Friday to Tuesday
• Saturday to Wednesday
• Other similar five-day rotations based on operational requirements
• Schedules are communicated in advance and may change based on business needs.

What Sets This Role Apart

• 1-year contract opportunity.
• Remote work environment.
• Exposure to multiple areas of the business.
• Meaningful work that directly supports customer safety and service excellence.
• A collaborative team environment focused on problem-solving and continuous improvement.
• The opportunity to make a real impact during critical customer interactions.

The expected hourly range for this role is $18.00-$22.50 per hour.

Please note that compensation information is provided as a general guideline only. Actual compensation will be determined based on skills, experience, qualifications, market conditions, and geographic location.