Customer Experience Manager

Role 2: Customer Experience Manager

Position Overview

We are seeking a highly capable, creative, and execution-focused Customer Experience Manager to support the content, design, client experience, and brand execution needs of a fast-moving global consulting and leadership brand led by Vanessa Vershaw.

This role is designed for someone who can take strategy, ideas, and raw content and transform them into polished, organized, and client-ready assets across multiple platforms and business initiatives.

The ideal candidate is not just a designer or editor, but a highly reliable execution partner who can manage creative workflows, maintain brand consistency, support customer-facing experiences, and help ensure smooth delivery of content, workshops, events, and learning materials.

This role will also require flexibility and additional capacity during active projects, launches, workshops, or high-volume periods where increased execution support is needed.

Core Responsibilities

Content Execution & Distribution

• Schedule and publish content across relevant platforms
  
• Repurpose long-form written and video content into short-form social media assets
  
• Format and prepare LinkedIn posts, newsletters, and content pieces
  
• Maintain and execute content calendars
  
• Organize and manage content assets and publishing workflows
  
• Ensure consistent brand presentation across all platforms
  

Video Editing & Content Repurposing

• Edit short-form videos, reels, and social snippets
  
• Cut interviews, presentations, and recordings into engaging social content
  
• Create LinkedIn and Instagram-ready video assets
  
• Prepare content clips for workshops, launches, events, and campaigns
  
• Maintain organized storage and categorization of video assets
  

Graphic Design & Brand Asset Creation

• Design social graphics, banners, presentations, and branded visuals
  
• Create PowerPoint decks, keynote materials, and workshop presentations
  
• Develop participant workbooks, templates, guides, and client-facing resources
  
• Create event collateral and learning materials
  
• Support book-related creative assets including covers, bookmarks, and promotional materials
  
• Ensure all materials remain visually aligned with the brand identity and professional positioning
  

Workshop, Event & Client Experience Support

• Prepare workshop packs and participant materials
  
• Design and organize event and training collateral
  
• Support learning session presentation materials
  
• Assist in organizing and preparing client-facing deliverables
  
• Help maintain a polished and professional customer experience throughout all touchpoints
  

Digital Organization & Platform Management

• Organize and maintain SharePoint files, folders, and content systems
  
• Ensure digital assets remain structured and easily accessible
  
• Support internal organization of creative resources and project materials
  
• Maintain workflow organization for ongoing and upcoming projects
  

Required Skills & Experience

• Strong Canva Pro experience (advanced preferred)
  
• Experience using CapCut or Kapwing for video editing and content repurposing
  
• Strong PowerPoint and presentation design skills
  
• Experience scheduling and publishing content across platforms
  
• Strong visual design sense and branding awareness
  
• Experience creating professional workshop, presentation, or educational materials
  
• Ability to execute quickly while maintaining quality and attention to detail
  
• Strong organizational and file management ability
  
• Comfortable working independently from strategic direction
  
• Ability to handle multiple projects and shifting priorities simultaneously
  

Preferred Platforms & Tools

• Canva Pro
  
• Kapwing / CapCut
  
• PowerPoint
  
• LinkedIn
  
• SharePoint
  
• Content scheduling platforms
  
• Google Workspace
  

Ideal Personality & Work Style

The ideal candidate is:

• A creative but highly structured executor
  
• Fast-moving and responsive
  
• Proactive and dependable
  
• Detail-oriented with strong visual intuition
  
• Able to maintain brand consistency independently
  
• Comfortable taking initiative without needing constant guidance
  
• Calm under pressure and capable of managing multiple deadlines
  
• Highly organized in both execution and file management
  
• Professional and client-facing in communication and presentation standards
  

Success Indicators

Success in this role will be measured by:

• Consistent and timely content execution
  
• High-quality visual and branded deliverables
  
• Organized and accessible creative systems and files
  
• Smooth execution during launches, workshops, and events
  
• Strong responsiveness and follow-through
  
• Ability to independently execute from strategic direction
  
• Positive client and audience experience across brand touchpoints