Customer Experience Data Analyst

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 

Job Title: Customer Experience Data Analyst

Reports to:  Director, Customer Experience

Location:  Remote CA/CO/AZ/TX

The Role

As a Customer Experience Data Analyst, you’ll empower Customer Experience leaders and teams to make informed decisions by translating orderbook and operational data into reliable reporting, actionable insights, and clear business recommendations. You’ll develop and maintain Tableau and advanced Excel solutions, monitor data quality, and investigate discrepancies across reporting layers and source systems. You’ll own new projects and reporting initiatives end-to-end, collaborating with CE Leadership, Supply Chain, D&D, and global stakeholders. You’ll also apply approved AI and automation capabilities to improve the speed, quality, consistency, and scalability of reporting while maintaining data stewardship.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

• Build, maintain, and enhance Tableau dashboards and advanced Excel reporting solutions
• Partner with Customer Experience and cross-functional stakeholders to translate business needs into data-driven insights and recommendations
• Design and validate reporting logic, calculations, and visualizations to ensure data accuracy and usability
• Monitor reporting performance and investigate data discrepancies to support timely issue resolution
• Support reporting migrations, enhancements, and continuous improvement initiatives
• Manage reporting requests, priorities, and stakeholder communication
• Maintain reporting documentation, training materials, and governance standards
• Deliver ad hoc analysis and reporting to support Customer Experience and Supply Chain business priorities

Who You Are

• 2+ years of experience using Microsoft Excel with large datasets
• 2+ years of reporting, analytics, or business intelligence experience
• Experience building dashboards and visualizations in Tableau or similar BI tools
• Advanced Excel skills including lookups, SUMIFS, pivot tables, and large dataset analysis
• Strong analytical, problem-solving, and root-cause analysis skills
• Ability to translate business objectives into reporting solutions and actionable insights
• Experience with data quality validation and reporting governance practices
• Effective communication and stakeholder management skills
• Self-motivated with the ability to manage multiple priorities in a remote environment
• Commitment to Deckers values: Be Bold, Honest, Open, Courageous, and Kind

What We'll Give You –

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in:

Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.