Customer Excellence Rep- MUST BE LOCATED IN NC or FL!!!!

JOB TITLE: Customer Excellence Representative - Luxury Client Services & Inside Sales

LOCATION: Remote but must be in NC OR FL

JOB TYPE: Full-Time

PAY: $21-25 per hour (DOE) plus incentive plan

JOB DESCRIPTION

Love building relationships and turning conversations into sales? Tacori is looking for a Customer Excellence Representative to follow up on quotes, grow our retail partner relationships, and deliver white glove, luxury-level service every step of the way.

Tacori is a family-owned fine jewelry house, handcrafting engagement and fine jewelry in our California Design Studios since 1979. As a Customer Excellence Representative, you are the daily voice of Tacori for retail partners nationwide. You turn a jewelry dream into a lasting memory, one quote, one custom order, one conversation at a time.

Experience in luxury customer service, VIP client services, concierge, reservations, hospitality, or high-end retail is a great fit for this role. Product training is provided.

WHAT YOU'LL DO

- Follow up on quotes and open orders with retail partners to build trust, answer questions, and turn opportunities into sales.

- Build lasting relationships with retail partners through proactive, personal communication.

- Own the client buying experience end to end, including accurate quotes, order processing, and fast turnaround.

- Bring custom and bridal designs to life, partnering with our design team from concept through final delivery.

- Be a go-to resource for retail partners by sharing product knowledge, campaign updates, and sales tools that help them sell with confidence.

- Coordinate point-of-sale materials and event orders so partners can showcase Tacori beautifully.

- Support the sales team with returns, inventory, and everyday problem-solving.

WHAT YOU BRING

- 2-4 years of experience in sales and customer service. Luxury, hospitality, concierge, VIP services, reservations, or high-end retail backgrounds are welcome.

- A track record of reaching and exceeding sales goals.

- A natural relationship builder who genuinely cares about the people you work with, whether a client, a retail partner, or a teammate.

- Strong math skills. You will be building custom quotes regularly.

- A self-starter who takes ownership and does not need to be micromanaged.

- BA/BS degree or equivalent preferred.

COMPENSATION AND BENEFITS

- $27.00 per hour, full-time, based at our Tacori office in Glendale, CA.

- Free employee-only health insurance, 100% employer-paid.

SKILLS

Inside Sales, Sales Support, Quote Follow-Up, Account Management, Upselling, Cross-Selling, Client Retention, Relationship Building, Client Relationship Management, Rapport Building, Consultative Selling, Customer Loyalty, Luxury Customer Service, White Glove Service, VIP Client Services, Concierge Services, Reservations, High-End Retail, Luxury Retail, Fine Jewelry, Client Experience, Custom Order Processing, Quoting, Wholesale Customer Service, B2B Customer Service, Retail Partner Support, Order Management, Order Tracking, Navision, ERP

EQUAL OPPORTUNITY EMPLOYER

TACORI is an equal opportunity employer committed to providing employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by federal, state, or local law.