Customer Engagement Manager
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AI Summary
About Wispr
Wispr Flow is making it as effortless to interact with your devices as talking to a close friend.
Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context-aware, personalized, and works anywhere you can type, on desktop or phone.
In 2026, in addition to dictation, we're focused on building native actions — an agentic framework that understands you, and works reliably.
We’re a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact.
We're grown our revenue +150% every quarter for the last 4 quarters, and have raised $81M from Tier 1 VC firms and other well-known angels.
What You'll Do
Run pilots — scope success criteria, drive engagement, and create a path to conversion
Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly
Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work
Build customer relationships — earn trust with champions, admins, and business stakeholders
Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities
Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth
Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals
What Makes You a Great Fit
2+ years of account management, customer success, or post-sales experience in B2B SaaS
You have owned pilots, onboarding, or engagements for enterprises
You are deeply customer-obsessed and adapt your approach to each customer’s goals and environment
You have strong product fluency and can make new products feel simple and valuable
You bring energy, confidence, and presence in customer interactions
You know how to drive adoption using customer conversations, usage signals, and repeatable best practices
You partner well with AEs on expansion, renewal, and procurement conversations
Traits That Thrive at Wispr
High-agency, humble, intellectually curious — you don't hide behind process, but you know how to build it
Obsessed with users and fluent in their workflows — you build context, not just pitch product
Excellent communicator — written, verbal, and in the room. Customers trust you because you're clear, direct, and follow through
Analytical and experiment-driven — you test, measure, refine, and move fast without losing depth
Comfortable with ambiguity and energized by building the playbook from the ground up
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
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