Customer Engagement Analyst - Remote

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Team Overview

Working hours 3pm-11H00pm South African time including SA public holidays.

A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars. Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius. We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

 

Role Overview And Core Responsibilities

• Contribute to the full system lifecycle; from customer and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation. 
• Validate batch & Online system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. 
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.

 

Required Knowledge And Experiences

• Bachelor’s degree and relevant work experience, preferably in the Financial Services industry.
• Excellent communication and interpersonal skills.
• Internal and external customer facing experience.
• Ability to translate technical and functional requirements and collaborate with technical counterparts.
• Can explain technical concepts in layman's terms to a non-technical audience.
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
• Familiarity working with data.

We’d love to see:

• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• Excellent interpersonal and communication skills .
• ETL/API Knowledge.
• Attention to detail, fast paced .
• Well organized.
• Data capturing skills.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.

At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Sr Analyst, Customer Engagement