Customer Care Coordinator (contract)

To cope with our upcoming flash sales we are looking for Customer Service Coordinator to join us.

If you’re after a challenge, are proactive and love luxury brands, this role might just be for you!

Customer Care Coordinator

Act as the first point of contact for customer inquiries via email, supporting both retail and e-commerce operations. Provide clear, timely, and professional responses to customer questions regarding orders, deliveries, products, and post-sales issues — following established guidelines and escalating complex cases when needed.

WHAT WE WILL TRUST YOU WITH

Customer Support (Email Only)

• Handle and follow up daily customer inquiries for both in-store and online platforms in a timely and professional manner
• Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objective
• Offer exceptional & courteous services to our members and provide support to our regional markets

Internal and External Collaboration

• Maintain good communication with external warehouse and delivery teams to ensure orders are packed well and delivered on time

• Work closely with different internal departments on pre-sale and after-sale issues
• Coordinate with brands or third parties for after-sales support as instructed

Ad-hoc Support

• Support ad-hoc projects as assigned by supervisor

WHAT IT TAKES

• 1–2 years CS experience (e-commerce/call centre preferred)

• Customer-oriented mindset with good written communication manner
• Fluent in spoken and written Chinese (Cantonese & Mandarin) AND good command of spoken and written English – both are required
• Self-disciplined and high responsible.
• Basic MS Office skills (Excel, Word, PowerPoint)