The role involves managing customer care inquiries via phone, email, and chat while overseeing the scheduling and performance of independent cleaning contractors. You will be responsible for maintaining service standards, resolving escalations, and driving growth through upselling and effective team management.
Benefits:
Paid Training
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Amenity Housekeeping is a housekeeping service partnering with luxury apartment buildings across major U.S. markets to make Housekeeping available as an Amenity for residents. We’re looking for a motivated, people-first professional to fill a hybrid role that’s equal parts client-facing customer care and hands-on operations management. What you’ll do — Customer Care (50%) Pay is a combination of hourly rate plus bonuses and overrides.
Serve as the primary point of contact for residents via phone, email, and live chat
Respond promptly to inquiries, concerns, and service requests
Follow up to confirm resolution and gather client feedback
Maintain accurate account records in our CRM
Identify opportunities to upsell or cross-sell services when appropriate
What you’ll do — Operations Management (50%)
Partner with our internal recruiter to hire and onboard 1099 independent cleaning contractors
Manage day-to-day scheduling, performance, and retention of your contractor team
Ensure consistent coverage and quality across assigned markets
Uphold company service standards and procedures
Requirements
5+ years of customer service experience
Prior team leadership or management experience
Excellent verbal and written communication skills
Strong problem-solving and decision-making ability
Proficiency with CRM systems, Google Workspace, and Microsoft Office
Experience managing or coordinating independent contractors a plus
Patient, empathetic approach with clients
Ability to multitask and manage time effectively
Flexible availability, including occasional weekends
Experience resolving escalations in a service environment
Background in home services, hospitality, or property management
Pay!
$15.00 an hour base plus commissions and overrides on your territory. It equals $30-$40 an hour.
Why work here?
Amenity Housekeeping brings hotel-quality cleaning to luxury apartment communities across 12+ U.S. markets. We’re a growing, entrepreneurial company that values accountability, service excellence, and team ownership. This role offers real variety — no two days are the same — and meaningful income potential through our override and commission structure.
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