Customer Care Agent with Serbian and English Customer Care Agent with Serbian and English

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Your Responsibilities:

Respond to and resolve a wide variety of consumer queries by phone and e-mail within the stipulated timeframe and deliver an outstanding and memorable customer experience.
Provide friendly and efficient customer service support;
Advice and inform customers regarding clients' products and services;
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
Maintain accuracy and security of customer information on the database;
Proactively provide support and assistance to colleagues and work together as a team.

The Candidate:

Has excellent command of spoken and written Serbian - at least level C1, preferably native;
Has good command of English language (level B2);
Experience in a customer facing role is a plus;
Can adapt quickly to changes in products, process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.

The Offer:

Competitive remuneration scheme including monthly performance bonus;
Social package including additional healthcare insurance, gift vouchers, social team activities;
Opportunities for long-term professional career;
Standard working hours - Monday-Friday, 2 days off;
Entitlement to company internal training and development accordingly global standards;
Training in our office in Sofia, work at home options available.

The recruitment process is entirely REMOTE.

We are looking forward to receiving your application!
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