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You will conduct virtual appointments to educate individuals and families on insurance benefits and assist with enrollment. Additionally, you will provide ongoing client support, answer policy questions, and maintain accurate digital records.
Customer Care Agent – Beginner Level | 100% Remote / Work From Home
Company: AO South | Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Experience: Beginner / Entry Level | No Insurance Experience Required
Schedule: Flexible | Full-Time Opportunity
Compensation: Commission-Based | Weekly Pay | Performance Bonuses
Training: Comprehensive Training, Licensing Guidance & Mentorship Provided
Looking for a work-from-home career that gives you greater flexibility, professional growth, and the opportunity to build your income based on your performance?
AO South is expanding our virtual team and seeking motivated, people-focused individuals to join us as Remote Customer Care Agents.
In this beginner-friendly role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand available benefits, answering questions, assisting with enrollment, and providing ongoing client support.
Whether you're entering the workforce, changing careers, or bringing experience from customer service, retail, hospitality, healthcare, administration, education, or sales, we'll provide the training, mentorship, systems, and support needed to get started.
✓ 100% Remote / Work From Home
✓ Beginner Level – Training Provided
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Incentives
✓ Flexible Scheduling
✓ Residual Income Opportunities
✓ Career & Leadership Advancement
As a Remote Customer Care Agent, your role combines customer service, relationship building, benefits education, and consultative enrollment support.
You'll help create a positive experience from the client's first appointment through ongoing service.
Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen to client questions, needs, and priorities
Provide friendly, professional, and personalized service
Build trust through clear communication and reliable follow-up
Develop long-term relationships with clients and their families
Once appropriately licensed, you'll help clients better understand their financial protection options.
Explain available life, accident, and supplemental health insurance benefits
Conduct needs-focused benefit reviews
Present coverage options clearly and professionally
Help clients evaluate available options based on their individual needs
Answer questions regarding benefits and coverage
Guide eligible clients through applications and enrollment
Assist with required documentation and beneficiary information
Client service doesn't end after enrollment.
You may also:
Assist existing clients with policy questions
Conduct applicable benefit and policy reviews
Help with beneficiary updates
Provide ongoing follow-up and service
Maintain accurate digital client records
Help direct clients to appropriate policy or claims resources
Ensure every interaction is handled professionally and ethically
Skip the daily commute and build your career in a modern virtual environment.
Work remotely within the United States
Conduct appointments virtually
Attend training and coaching online
Collaborate with teammates remotely
Build a schedule around client needs and professional goals
Flexibility is an important part of the opportunity, but successful representatives also maintain the consistency, availability, and accountability necessary to serve clients and achieve their goals.
Spend your time helping people instead of purchasing leads or searching for prospects.
Representatives have access to qualified client opportunities, including individuals and families interested in learning more about available benefits.
Your focus is on building relationships, understanding client needs, educating families, and providing professional service.
This is a commission-based independent contractor opportunity, not an hourly or salaried customer service position.
Income opportunities may include:
Weekly commission payments
Performance-based bonuses
Recognition incentives
Renewal and residual income opportunities
Leadership compensation as you advance
Additional performance-based rewards
Because compensation is performance-based, there is no predetermined earnings ceiling on commission production.
Individual earnings vary based on activity, production, consistency, and results. Income is not guaranteed.
We value attitude, communication skills, professionalism, work ethic, and coachability as much as previous experience.
Training and development may include:
Structured virtual onboarding
State insurance licensing guidance
Product and benefits education
Customer service development
Consultative sales training
Virtual appointment preparation
Communication and relationship-building skills
Enrollment systems and procedures
One-on-one mentorship
Weekly coaching
Professional development workshops
Leadership development
You'll have the opportunity to develop transferable skills in customer service, communication, sales, organization, relationship management, problem-solving, presentation, and leadership.
You do not need to already hold an insurance license to apply.
Because representatives discuss and enroll clients in insurance products, candidates must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.
Licensing guidance and support are provided throughout the process.
Qualifying representatives may have access to:
Medical reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Union representation and professional support
Leadership development programs
Professional training and mentorship
Virtual business technology and resources
Eligibility and qualification requirements may apply.
We believe strong performance deserves recognition.
Qualifying representatives may have opportunities to participate in:
Performance bonuses
Achievement awards
Recognition programs
Company-sponsored incentive travel
Leadership conventions
Professional development events
Team-building experiences
Additional advancement opportunities
All incentives are performance-based and subject to applicable qualification requirements.
Your first role doesn't have to be your final role.
Representatives who demonstrate consistent performance, initiative, professionalism, and leadership potential may pursue opportunities in:
Customer Care → Benefits Advisor → Trainer/Mentor → Team Leadership → Management
Leadership development may include:
Coaching and mentorship
Team development
Performance management
Client relationship management
Training
Business development
Advanced leadership responsibilities
You may be a strong fit if you're:
An excellent communicator and active listener
Friendly, professional, and comfortable working with people
Customer-focused and relationship-oriented
Self-motivated and personally accountable
Goal-oriented and driven to improve
Organized with strong time-management skills
Dependable and consistent with follow-up
Comfortable learning new technology
Able to work independently from home
Comfortable collaborating within a virtual team
Adaptable and able to solve problems
Coachable and receptive to feedback
Interested in long-term professional and financial growth
Candidates often transition successfully from backgrounds including:
Customer Service • Retail • Hospitality • Healthcare • Education • Administrative Support • Banking • Call Centers • Client Relations • Account Management • Military Service • Recruiting • Sales
Entry-level applicants, recent graduates, and career changers are encouraged to apply.
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License
Qualified applicants will complete a brief career overview covering the position, compensation structure, licensing requirements, training, client opportunities, and career advancement path.
Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.
If you're looking for a beginner-friendly remote career where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.
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