Customer Assistance Specialist

Position Overview

We are seeking organized, customer-focused individuals to join our remote team as Customer Assistance Specialist. In this role, you will assist clients with vacation planning by researching options, coordinating requested services, and providing dependable support throughout the process.

This opportunity is ideal for individuals who enjoy helping people, researching solutions, staying organized, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.

What You'll Do

• Learn about client preferences, destinations, travel dates, budgets, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
• Help clients compare options and coordinate selected services through approved supplier resources.
• Organize reservation details, confirmations, schedules, and itinerary information.
• Provide updates, answer routine questions, follow up on pending items, and assist with standard changes.
• Maintain accurate client records and continue developing destination and supplier knowledge.

Opportunity Details

• Fully remote with flexible scheduling
• Independent opportunity; not a traditional hourly or salaried employee position
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits

Qualifications

• Strong written and verbal communication skills
• Professional and customer-focused approach
• Good organization and attention to detail
• Comfortable researching and comparing options online
• Strong follow-up and time-management skills
• Self-motivated and comfortable working independently
• Willingness to learn digital tools and supplier platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualified region