Customer Account Specialist

Short Description

Job Description

At Freedom Mobile, we're not just a team, we're a community dedicated to providing exceptional service with a personal touch. Our commitment runs deep—24/7/365—to ensure our customers always have a helping hand whenever they need it. 
 
In this pivotal role, you will be at the heart of our operations, ensuring every interaction is handled with precision and empathy. Here’s what a typical day looks like: 

• Customer Interaction: Engage with our Mobile service users to handle everything from basic account queries to technical troubleshooting, ensuring every customer feels valued and understood. 
• Value Optimization: Guide customers through our extensive product portfolio to find the best solutions that enhance their experience and satisfaction. 
• Brand Advocacy: Become a trusted voice of our brand, showcasing your deep knowledge of our offerings and instilling confidence in our customers. 
• Performance Excellence: Aim high and exceed not just the expectations set for individual performance but also contribute to team goals in a spirited environment. 

Qualifications

• Experienced: You’ve demonstrated your customer service prowess in retail, sales, or call center settings. 
• Communicator: Exceptional interpersonal and communication skills are second nature to you. 
• Tech-Savvy: Proficient in navigating multiple computer systems and tools, including billing systems, internal platforms, and Microsoft Office. 
• Resilient: Self-motivated and adaptable, you thrive in dynamic, fast-paced environments. 
• Insightful: Skilled in engaging customers by asking insightful questions to fully understand and meet their needs. 
• Positive: Armed with a “can-do” attitude, your customer-focused approach helps you handle challenging situations with sincerity and integrity. 

*** This position is 100% ‘work from home’ and you will need to have a suitable working environment (quiet, private, sufficient internet etc).