Custome Engineer

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.

Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.

Our platform is trusted by over 6 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $257M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.

We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.

Applying to Render

We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.

We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.

Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.

About the Role

Render is hiring a Customer Engineer to own the technical success and expansion of our most important customers. Our customer base skews heavily toward AI-native and technology-forward companies—startups and scale-ups building LLM-powered products, agentic applications, real-time data pipelines, and multi-service SaaS platforms. These customers move fast, have high technical standards, and expect their cloud platform to move with them.

This is not a traditional customer success role. You'll spend meaningful time in technical conversations—reviewing architecture diagrams, helping customers rightsize for production AI workloads, troubleshooting performance bottlenecks, and proactively surfacing platform capabilities that unlock the next stage of growth. You'll be accountable for both customer health and commercial outcomes: net revenue retention and expansion ARR are core to how success in this role is measured. You'll work in close partnership with Account Managers, who own the commercial relationship and renewal motion, allowing you to stay focused on technical depth and architectural success. This role reports to the Head of Technical Sales and works cross-functionally with Marketing, Product, and Engineering.

What You'll Do

• Serve as the named technical point of contact for a portfolio of Render's highest-value customers—primarily AI-native startups, technology companies, and scaled SaaS businesses

• Lead structured onboarding for new customers: architecture reviews, environment setup, team enablement, and establishing production readiness standards from day one

• Proactively monitor customer health signals—service stability, resource utilization, deployment frequency, support ticket patterns—and intervene early to prevent performance degradation and churn

• Conduct regular technical check-ins and executive business reviews (EBRs/QBRs) with engineering and infrastructure leaders, translating platform usage data into business-relevant insights

• Develop deep familiarity with each customer's architecture and growth trajectory to identify natural expansion opportunities: additional services, higher compute tiers, Postgres scaling, team seat growth, and new workload types

• Collaborate with Account Executives to surface expansion signals, build joint account plans, and execute upsell and cross-sell motions grounded in genuine technical advice

• Drive adoption of new Render capabilities—especially those relevant to AI/ML workloads such as autoscaling for inference, high-throughput background job pipelines, and preview environments

• Help customers design and optimize infrastructure for AI-native applications: LLM API integrations, vector database connections, async inference queues, streaming endpoints, and multi-service orchestration

• Capture and escalate structured product feedback from customers, creating a feedback loop that shapes the roadmap based on what matters most to Render's top accounts

• Work with Support and Engineering on complex escalations, acting as the customer's technical advocate to drive timely resolution while maintaining trust and transparency

What We're Looking For

• Has 8+ years in a post-sales technical role—Customer Engineer, Technical Account Manager, Solutions Architect (post-sales), or Customer Success Engineer—at a cloud infrastructure, developer tools, or SaaS company

• Has strong hands-on understanding of cloud application architecture: web services, background workers, databases, caching, networking, and container deployments—enough to review a customer's setup and offer substantive guidance

• Has demonstrated experience working with AI-native or AI-adjacent companies, with familiarity in LLM API integration patterns, vector search, and the infrastructure requirements of production AI applications

• Has proven commercial acumen: identifying expansion opportunities, contributing to renewal and upsell motions, and tracking account health metrics including NRR and time-to-value

• Is an exceptional communicator—can explain a complex infrastructure tradeoff to a CTO and send a clear Slack message to a developer debugging a deployment with equal ease

• Can manage a portfolio of technically complex accounts simultaneously, maintaining proactive cadences without letting reactive firefighting dominate their time

• Is collaborative by instinct: works well with Sales, Product, Engineering, and Support, and understands that customer success is a team sport

Nice-to-Haves

• Direct experience as a software engineer or DevOps engineer, especially having run production workloads on a PaaS like Render, Heroku, or Railway

• Experience supporting customers through a Heroku-to-Render (or similar PaaS) migration, including large database cutovers and multi-service re-architecture

• Familiarity with the modern AI application stack: LangChain, LlamaIndex, OpenAI or Anthropic APIs, Pinecone, Weaviate, Celery, or equivalent tools

• Background working with high-growth, VC-backed startups as customers—understanding their pace, funding cycles, and how infrastructure decisions intersect with business milestones

• Experience building customer-facing technical content: architecture guides, best practice playbooks, or internal runbooks that scale impact beyond 1:1 conversations

• Exposure to usage-based or consumption-based pricing models and how to help customers optimize cost as they scale

If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.

Benefits

• This opportunity is also eligible for equity with early-exercise options and extended exercise windows.

• 4 weeks of paid vacation.

• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.

• Long-term disability, life insurance, and 401K plans.

• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.

• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.

• Monthly cell phone and internet subsidy.

• Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.

• Continuous learning benefits & related support.

This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.

Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We encourage all who are interested to apply. We can't wait to hear from you!

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