CS Success Rep - Level 1

 Customer Service Success Representative

Join the Mission. Empower Financial Wellness.

Become a Customer Service Success Representative at Navicore Solutions

Navicore Solutions is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We provide compassionate financial counseling to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.

Our mission is to strengthen the well-being of individuals and families through education, guidance, advocacy, and support.

If you're passionate about helping people overcome financial challenges and achieve long-term financial stability, we'd love to have you on our team.

Why You'll Love Working with Us

Navicore Solutions is currently seeking a Customer Service Success Representatives to join our Customer Service Department. This is a full-time, fully remote position — and we provide all the equipment you need. Training is also conducted entirely online.

Shifts:

• Regular: Mon–Fri, 11:30am–8:00pm EST. (Regular shift, after training)
• Training: Mon–Thu, 8:30-7pm-EST.

What Will You Do as a Customer Service Success Representative?

Role Description

As a Customer Service Success Representative, you will serve as a primary point of contact for clients enrolled in our Debt Management Program (DMP). You will help clients manage their accounts, communicate with creditors, resolve concerns, and provide ongoing support throughout their financial wellness journey. Your success in this role will come from your ability to build trust, communicate effectively, and deliver compassionate service while helping clients stay on track toward achieving their financial goals.

What to Expect

• Handle primarily inbound phone calls from clients. The calls typically take around 5-10 minutes. Although call volume may vary from day to day, you can anticipate receiving an average of around 30 calls per day.
• Respond to emails, and written inquiries from clients and creditors. 
• Provide guidance, support, and solutions regarding debt management program accounts and educate clients on creditor policies, program requirements, and available options. 
• Work with creditors to secure and maintain payment arrangements. 
• Deliver compassionate, professional service while helping clients remain engaged in their financial wellness goals. 

Basic Qualifications

• High School Diploma or equivalent 
• Fluent in English (written and verbal) 
• At least 1 year of customer service experience; call center experience preferred 
• Strong verbal and written communication skills 
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment 
• Basic mathematical and analytical skills 
• Proficiency with computers and standard office software 
• Ability to demonstrate empathy, professionalism, and compassion when assisting clients

• Ability to sit for an 8-hour shift while using headset to handle phone calls 
• Ability to type 40 words per minute

Preferred Qualifications

• Experience working in financial services, debt management, banking, or related industries 
• Strong organizational and time management skills 
• Attention to detail and accuracy 

• Pleasant telephone voice and excellent verbal communication skills
• Ability to take directions and apply feedback
• Compassionate and empathetic attitude 

Your Benefits & Perks

This full-time position includes the ability to participate in our comprehensive benefits package, including:

• Medical, Dental, and Vision benefits within 90 days of hire 
• Generous paid time off 
• Birthday PTO 
• Student Loan Forgiveness Opportunities 
• 403(b) Retirement Plan 
• Recognition for performance 
• Work from Home

Ready to Make a Difference?

If you're eager to help people regain control of their finances and want to grow with a mission-driven organization, we encourage you to apply.

Learn more about Navicore Solutions and view all open positions:

Navicore Careers: https://navicoresolutions.org/about-us/join-our-team/

$20.00 per hour.

Navicore Solutions is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants in compliance with applicable federal, state and local laws.

For more information, please visit the following official government resources:

U.S. Equal Employment Opportunity Commission
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

U.S. Department of Labor - Employment Laws
https://www.dol.gov/general/topic/discrimination

If you need a reasonable accommodation during the application or hiring process, please contact us at 1-800-772-4557.

*Must reside within the Continental United States*