CS Phone Support Specialist

ABOUT COASTAL

At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has proudly earned recognition from leading publications for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it.

All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.

We are currently seeking a Client Support Specialist to assist in answering all phone calls from clients and helping them diagnose any issues over the phone.

WHAT YOU'LL DO

• Answer all phone calls that come in from clients;
• Assisting the client with their question or issue based on our FAQ;
• Directing calls to the correct HCM Specialist for the client when necessary; and
• Potentially assist HCM Specialists while a team member is out.

WHAT YOU'LL BRING

• Knowledge and experience in customer service/operations.
• Strong phone and web-based customer service skills
• Knowledge of Microsoft Office products (Excel, Word, Outlook)
• Ability to multitask and work in a fast-paced environment
• Strong verbal and written skills
• Ability to stay organized, pay close attention to detail, and be accurate
• Strong math and analytical skills.
• BS/BA degree is preferred

WHAT WE OFFER

• Paid time off - vacation, sick, holidays
• Medical, Dental, and Vision Insurance
• 401 (k) retirement plan with company match
• Life Insurance and AD&D Insurance Available
• Work from home options
• Employee referral bonus program
• Incredible Culture

Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.