Crypto Sales & Client Services Associate

Launch Your Next Successful Chapter with Veta Virtual! 🚀

💸 Competitive Base + Commissions in USD | 🌍 100% Remote | 🤝 Crypto Sales & Client Relations Role

Veta Virtual is hiring a Crypto Sales & Client Services Associate for one of our high-growth clients in the Fintech and Cryptocurrency industry. This is a sales-driven, relationship-first role built for someone who is persuasive, financially fluent, and passionate about delivering a white-glove client experience in the world of over-the-counter cryptocurrency trading. If you are a confident closer who thrives building high-value client relationships, guiding investors through crypto transactions, and driving real revenue growth — this role was made for you.

🔑 Your Role:

As a Crypto Sales & Client Services Associate, you will be the primary point of contact for new and existing clients on our client's OTC crypto trade desk — driving sales, nurturing relationships, and ensuring every investor gets a confident, seamless trading experience. You will handle inbound and outbound communication across phone, text, and email while partnering with Compliance to ensure every transaction meets regulatory standards. Your day-to-day will involve:

• Building and nurturing strong relationships with new and existing OTC desk clients — serving as their dedicated point of contact and trusted advisor for all cryptocurrency transaction and investment needs.
• Driving revenue growth by identifying sales opportunities, onboarding new clients, tracking leads, and implementing strategies to expand the client base and maximize per-client transaction volume.
• Handling high-volume inbound and outbound client communication across phone, SMS, and email — responding to inquiries, following up on opportunities, and proactively reaching out to drive engagement and trades.
• Guiding clients through the process of executing crypto trades via Bank Wire and ACH transfers — ensuring a smooth, confident, and well-supported transaction experience from start to finish.
• Onboarding new clients onto the OTC platform — educating them on how the platform works, explaining cryptocurrency wallets, Bitcoin fundamentals, and the advantages of OTC trading for larger investors.
• Implementing client retention strategies to drive loyalty, increase transaction frequency, and grow average revenue per client over time.
• Partnering with the Compliance team to monitor transactions for suspicious activity — filing SAR (Suspicious Activity Report) tickets when required and ensuring all client interactions meet regulatory and AML standards.
• Tracking and reporting on personal performance KPIs — including call quality, client registration ratios, and trades per client — and consistently working to meet and exceed targets.
• Staying current on cryptocurrency products, market trends, and platform updates — so every client conversation is informed, value-adding, and builds long-term trust.

✅ What You'll Need:

• 3+ years of experience in a sales, financial services, or client-facing revenue role — this is not a traditional customer service position; you must be comfortable owning sales targets and driving results.
• Proven track record of building strong client relationships and consistently meeting or exceeding revenue or sales targets in a high-touch environment.
• Strong verbal and written English communication skills — confident, clear, and professional across every channel and with every type of investor profile.
• Demonstrated ability to explain complex financial and cryptocurrency concepts in simple, relatable, and compelling terms for a wide range of audiences.
• Comfortable managing high volumes of daily client communication — calls, texts, and emails — without losing quality, accuracy, or momentum.
• Self-motivated, goal-driven, and highly adaptable — you hold yourself accountable to targets, embrace a fast-paced environment, and never need to be chased for results.
• Comfortable working independently in a fully remote setting with a high degree of ownership and discipline.
• Bonus: experience with OTC trading, brokerage services, or financial product sales.
• Bonus: familiarity with SAR filing, AML compliance, or regulatory monitoring in a financial services context.
• Bonus: knowledge of cryptocurrency, Bitcoin, blockchain, or crypto wallets.
• Bonus: genuine passion for fintech, digital assets, and the future of financial technology.
• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe.

💼 What We Offer:

• 💸 Competitive base salary plus performance-based commissions in USD — your effort and results directly determine your earnings.
• 📈 Performance-based incentives — your results are recognized and rewarded directly.
• 🌴 10 paid vacation days per year plus all U.S. federal holidays.
• 💻 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
• 🚀 A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry — where your client relationships and sales results directly drive company revenue.
• 🤝 A collaborative, supportive culture through Veta Virtual and our client — where your performance is celebrated and your growth is taken seriously from day one.

Ready to Apply?

If you are ready to drive sales, build high-value client relationships, and grow with a world-class team at the cutting edge of crypto and fintech — apply now and launch your next chapter with Veta Virtual. Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process. It is your first opportunity to show us your sales instinct, your communication style, and what makes you the right person for this role. We can't wait to meet you!