CRN Customer Success Specialist

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.

Job Summary

Builds and maintains relationships within a defined set of collision shop customers to educate and drive awareness of OEM collision repair certification benefits. Increases customer certification interest and renewals. Manages certification files, paperwork, and conducts audits as needed for compliance and accurate recordkeeping. 

Key Responsibilities 

1. Process customer files from program enrollment to certification.

2. Review OEM certification requirements and debrief customers on shop inspection process

3. Create and process customer invoices and payments. 

4. Coordinate and schedule shop inspection with Collision Consultants. 

5. Audit certification files and paperwork for compliance and accurate recordkeeping. 

6. Respond to incoming customer questions via phone and email. 

7. Process customer certifications. 

8. Oversee certification renewal processing for customers nearing the re-certification window. 

Education

Requires a High School diploma or General Education Degree. 

Experience

At least 2 years of experience is required in account management, customer service, or related customer-facing administrative role.

Must also be able to demonstrate the following skills and abilities:

· Strong interpersonal and relationship management skills with polished communication skills and attention to customer service. 

· Results-oriented work style with good time management, organization, and prioritization skills.

· Ability to learn complex business processes, and present them in a clear, concise manner.

· Technical aptitude with knowledge of, or the ability to learn, computerized customer database and/or eBusiness account management tools.

· Comfortable and confident working independently. 

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry. 
 

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.