Critical Incident Coordinator
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AI Summary
The Critical Incident Coordinator manages the end-to-end process for workplace grief and trauma support, including initial consultation and ongoing case follow-up. They serve as the primary point of contact for client leadership while coordinating service delivery with providers.
CuraLinc Healthcare is seeking a Critical Incident Coordinator to support our client’s needs for immediate workplace grief or trauma support. This individual will respond to calls from leadership, consult on the needs of the site, gather information relevant to service delivery. The ideal ‘fit’ will go above and beyond in order to meet the expectations of the client and effectively support those impacted by the event.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Provide Guidance, Support, and Consultation to Leadership at Client Companies Regarding Traumatic Events, Employee Deaths, and Other Difficult Situations
- Manage Critical Incident Cases from Initial Consultation Call to Final Follow-up
- Cover On-Call Pager for 1 Week every 6 weeks including Overnight and Weekends
- Work Closely with Providers to Ensure Services are Delivered as Expected and On-Time
- Maintain Open Communication with Client Leadership as the Primary Point of Contact
- Review Any Issues or Complaints with Leadership and Providers to Ensure Resolution
- Negotiate with Providers on Rates for Onsite Services and Travel
- Maintain Accurate and Complete Records in Compliance with HIPAA and Ethical Guidelines
Required/Minimum Qualifications
- Bachelor’s Degree in Psychology, Social Work, or Related
- Strong Reasoning Ability – Capacity to Collect Data, Establish Facts, Define Problems and Draw Valid Conclusions
- Excellent Time Management and Organizational Skills
- Ability to Work Independently and Fully Remote
- Excellent Written and Verbal Communication Skills
- Ability to Maintain Positive Relationships with Providers and Clients to Ensure Satisfaction with Services and Outcomes
- Ability to Communicate with Empathy During Times of Extreme Trauma, Grief, and Stress
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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