Credit Controller

Title: Credit Controller

Billing & Credit Control:

Creating and submitting invoices in multiple systems to ensure correct billing, to include additional submission via insurer portals or direct email, as required.

• Processing card receipts, taken in clinic or via phone, to customer records with allocation on Clinic System
• Reconciling remittance/bank payments from insurers with open invoices on the Clinic System
• Resolving receipt queries to ultimate clearance of patient invoice on Clinic System
• Follow up & query work with Insurers for unpaid & underpaid invoices, via email or telephone.
• Making proactive phone calls to patients or insurance companies to resolve issues related to unpaid invoices
• Ensuring the aged debt is the lowest and working proactively on any unpaid invoices
• Capturing information critical to patient records with high attention to detail
• Record and maintain accurate notes in the system related to actions taken
• Creating reports to track aged debt across multiple locations

System and other requirements:

• Previous experience as a Credit Controller
• Strong understanding of accounts receivable and debt collection processes
• Excellent communication skills and confidence dealing with customers
• Proficient in using multiple applications and multitasking
• Proficient in using web portals and making entries online with high attention to detail
• Strong communication skills with prior experience in handling credit control queries
• Strong organisational skills with attention to detail
• Ability to manage workload effectively and meet deadlines
• Competency in Microsoft Office, particularly Excel, and ability to learn new systems easily and quickly
• Experience working within healthcare, medical, or service-based industries
• Ability to work independently within a small and growing team

Salary: Dependant on experience.

Location: Fully remote role

Hours:The hours are 6 hours per day / 30 hours a week between 9am - 5pm UK time