CPS Quality Assurance Specialist III
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AI Summary
The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
What You Get Beyond Your Paycheck
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.
Here’s what you get as a full-time employee:
- 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
- Optional dental, vision, and life insurance—at rates much lower than most private plans
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
You can see all the details here: ERS recruitment brochure
Functional Title: CPS Quality Assurance Specialist III
Job Title: CPS Quality Assurance Spcl III
Agency: Dept of Family & Protectve Svc
Department: CPS ACC Dir Del Other
Posting Number: 19038
Closing Date: 07/29/2026
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Range: $4,263.16 - $6,779.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-20
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: SAN ANTONIO
Job Location Address: 3635 SE MILITARY DR
Other Locations: San Antonio; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata
MOS Codes: No military equivalent
Brief Job Description:
**This position is a full-time Telework position. The position will primarily be responsible for reading cases in the Region 8, but the selected applicant who is the most qualified person for the position may be located anywhere in the state. CPS Quality Assurance Specialist III - The position performs analytical work and consultation in social service programs administered by the Texas Department of Family and Protective Services (DFPS) and the evaluation of program compliance within Child Protective Services (CPS). The position performs quarterly structured case readings for various stages of CPS and reviews cases during regional reviews for the regions, including sample case reviews required by CPS state office program compliance staff with the Child and Family Service Review (CFSR) structured case reading instrument and routine internal and external stakeholder input regarding the provision of CPS. The position contributes regional information to the quarterly report to federal partners regarding the Texas CFSR Program Improvement Plan and may serve in other capacities for future Texas federal reviews designed to evaluate the effectiveness of safety, permanency and well-being of children and families in CPS. The position communicates quality assurance results to CPS regional staff. The position interacts routinely with regional and state office CPS staff, the general public, external stakeholder groups and various other organizations. This position also conducts a variety of Ad hoc case reviews as assigned. This position assists with the development and presentation of various trainings to Regional Staff.
Essential Job Functions (EJFs):
Monitor DFPS case records for various stages of CPS for compliance with federal, state and program standards using the Child and Family Service Review (CFSR) structured case reading instrument and routine internal and external stakeholder input regarding the provision of CPS. Contribute regional information to the quarterly report to federal partners regarding the Texas CFSR Program Improvement Plan. Review case records to collect performance data, identify adverse trends, and determine compliance with service delivery standards and other policies and procedures. Develop training materials on program standards, and present information to staff at quarterly debriefings. Conduct training for all levels or district/regional staff, as well as stakeholders/contactors. Complete ad hoc reviews as assigned. Assist in preparation of Title IV-E files and participate in Title IV-E federal review. Mentor and assist in training new Quality Assurance Specialists joining the team.
Knowledge, Skills and Abilities (KSAs):
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Knowledge of generally accepted principles and practices of a human services organization.
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Knowledge of differing cultures/ethnic groups and values.
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Skill in effective verbal and written communication.
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Skill in establishing and maintaining effective working relationships.
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Skill in organizing and presenting data.
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Skill in explaining complex policy issues and representing a best practice standard to regional staff.
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Ability to select and evaluate information from case records in relation to eligibility criteria.
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Ability to interpret policies and procedures. • Ability to prioritize and manage multiple responsibilities.
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Ability to analyze data to determine trends and patterns. •Ability to prepare comprehensive accurate reports.
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Ability to write with brevity and clarity.
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Ability to evaluate new service delivery procedures or policies and identify areas for improvement.
Registrations, Licensure Requirements or Certifications:
None
Initial Screening Criteria:
Initial Screening Criteria: Bachelor's Degree from an accredited four-year college or university. At least five years of full-time professional technical work experience related to Child Protective Investigations or Child Protective Services. Experience with quality assurance work or quality improvement work is preferred.
Additional Information:
N/A
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver’s record check.
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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