Coupa Tier 3 Systems Administrator

Summary

Responsibilities

• Serve as the ultimate technical authority for resolving escalated incidents and complex configuration challenges within the Coupa environment.
  
• Lead the end-to-end administration of the Coupa Sourcing module, ensuring optimal functionality for strategic sourcing events and bid management.
  
• Manage the lifecycle of contracts through the Coupa Contract Lifecycle Management (CLM) system, enforcing compliance and streamlining approval workflows.
  
• Oversee supplier data integrity and relationship management processes, ensuring accurate onboarding and ongoing maintenance within the platform.
  
• Provide advanced support and configuration for Coupa Procurement, optimizing the user experience for requisitioning and purchasing activities.
  
• Execute and manage large-scale Coupa implementation initiatives, including data migration, testing, and user adoption strategies.
  
• Maintain robust production support operations, conducting root cause analysis to prevent recurrence of system disruptions.
  
• Administer and troubleshoot integrations between Coupa and SAP ERP, as well as Coupa Concur, to ensure data consistency across financial and travel systems.
  

• Minimum of 8 years of professional experience in IT services, with a specialized focus on Coupa platform administration and support.
  
• Proven expertise in managing Coupa Sourcing, Contract Lifecycle Management (CLM), and Supplier Management modules.
  
• Demonstrated proficiency in integrating and supporting Coupa solutions alongside SAP ERP and SAP Concur ecosystems.
  
• Extensive hands-on experience in Production Support for enterprise-level procurement applications, with a track record of resolving Tier 3 issues.
  
• Strong background in Coupa Administration, including user management, role configuration, and system maintenance.
  
• Successful history of leading or contributing to major Coupa Implementation projects from planning through to go-live and stabilization.
  
• Ability to translate complex business requirements into technical solutions while maintaining high standards of system security and performance.