Counsel I – Litigation & Complaints Management

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

About the role

Reprise Financial is seeking a business-minded attorney to own and manage our approach to litigation and consumer complaint management. This role sits at the center of our risk strategy, with direct impact on how we proactively manage litigation exposure, respond to regulatory scrutiny, and scale a best-in-class complaint management program in a highly regulated environment.

Reporting to the General Counsel, you will serve as the primary legal lead for all litigation and escalated dispute matters—partnering closely with teams across compliance, operations, and risk, while leading and optimizing our use of outside counsel. You’ll play a key role in translating litigation trends and complaint insights into practical, forward-looking solutions that protect the business while supporting business objectives.

This is a high-visibility, high-impact role ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and wants to operate as a true strategic legal partner to the business. The role may also include people management responsibilities as the function scales.

Key Responsibilities

Litigation Management

• Independently manage a portfolio of litigation, arbitration, pre-litigation disputes, and third-party claims from intake through resolution

• Develop legal strategy and defense positions, including reviewing pleadings, preparing for depositions, and guiding case execution

• Direct and manage outside counsel to ensure high-quality, cost-effective representation aligned with business objectives

• Conduct and oversee internal investigations related to regulatory, compliance, or operational issues

• Partner with business and compliance teams to identify emerging risks and implement proactive mitigation strategies based on litigation trends

Complaint Management

• Review and respond to escalated consumer complaints, including those submitted to regulatory agencies, ensuring timely, compliant responses

• Partner with operational teams to develop and maintain scalable complaint management processes, procedures, and response frameworks

• Analyze complaint trends and root causes, collaborating cross-functionally to implement preventative measures and reduce legal exposure

Cross-Functional Leadership

• Serve as a trusted advisor to internal stakeholders, providing clear, practical legal guidance

• Drive alignment between legal, compliance, and business teams to strengthen risk management practices

• Support ongoing process improvements and contribute to a culture of accountability, integrity, and operational excellence

Skills, Knowledge, and Expertise

• Juris Doctor (J.D.) from an accredited law school and active bar membership in good standing

• 5+ years of experience handling consumer financial services litigation, which can include a combination of law firm and in-house experience

• Strong working knowledge of federal and state consumer protection laws and financial services regulations

• Experience in consumer lending and/or bank sponsorship programs preferred

• Proven ability to independently manage complex litigation matters while balancing legal risk and business priorities

• Experience operating in a fast-paced, evolving, financial services or fintech environment

• Strong business judgment with the ability to translate complex legal concepts into clear, actionable guidance for non-legal stakeholders

• Data-driven mindset, with the ability to identify trends in litigation and complaints and turn insights into preventative strategies

• Excellent analytical, problem-solving, and decision-making skills with high attention to detail

• Strong communication and stakeholder management skills, with a track record of effective cross-functional partnership

• Demonstrated ownership mentality, with the ability to drive initiatives forward and influence legal outcomes

• High degree of integrity, professionalism, and sound judgment

Location

This position is fully remote, allowing you to work from anywhere that suits you best! While you’ll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose. We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.

Compensation

For this role our salary range is $160,000 to $170,000 per year depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Benefits That Support Your Success

• Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.

• Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).

• Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!

• Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.

• Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.

• Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day.

Our Core Values

• Pursue Excellence: We strive for the highest quality, ensuring our tools and services truly aid in our customers’ success.

• Make a Meaningful Impact: We focus on delivering outcomes that genuinely improve financial well-being.

• Commit to Innovation: Our innovative approach keeps us at the forefront of providing effective financial tools.

• Champion the Customer: We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.

• Collaborate with Purpose: Our teamwork drives us to develop superior solutions that empower customers.

• Lead with Kindness: Respect and empathy are central to our operations, creating a supportive environment for success.

Equal Employment Opportunity Employer

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.