Copy of Patient Experience Representative I

The Opportunity

Patient Experience Representative I (PXR I) is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Your Responsibilities

• Serve as the first point of contact for all incoming calls, addressing patient inquiries, scheduling needs, and routing escalations appropriately.
• Accurately document and log all patient interactions in the system.
• Maintain strong knowledge of Mindful Care services, treatment capacities, and related policies to guide patient questions and paperwork requests.
• Respond to basic billing inquiries and escalate complex issues to the appropriate department.
• Provide technical support for patient registration, portal access, and telehealth (Zoom) links.
• Offer location and facility information to patients as needed.
• Additional tasks assigned by management

Your Qualifications:

• High school diploma or equivalent required
• Experience in a call center environment; previous experience in healthcare is preferred
• Prior customer service experience, medical or mental health practices preferred
• Excellent interpersonal skills and professional manner
• Strong command of the English language
• Strong verbal and written communication skills
• Ability to schedule appointments depending on the patient needs
• Must be well organized and attentive to details
• Must be able to multi-task and prioritize work in a fast-paced work environment
• Must have strong computer proficiency
• Must have access to strong internet speed and a computer that is using Window 11 or higher
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

• Type: Contract Full-time
• Schedule: Monday – Friday 8am – 5pm, 9am - 6pm, or 10am – 7pm EST
• Remote - Must reside in South Africa

Compensation

• The pay rate for this position is $4/hr.

Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.