Copy of IT Support Engineer III - Atlanta Remote
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AI Summary
This senior technical role involves handling advanced escalations from lower-level engineers, diagnosing and resolving complex issues across server, networking, and infrastructure environments. Key tasks include supporting healthcare and dental IT systems, leading infrastructure projects, and acting as a senior technical advisor to clients.
Description
Position Overview
The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.
Key Responsibilities & Daily Tasks
- Handle advanced escalations from lower-level engineers
- Diagnose and resolve complex server, networking, and infrastructure issues
- Support healthcare and dental software applications and imaging systems
- Lead and execute infrastructure, cloud, and security projects
- Act as a senior technical advisor to clients
- Maintain detailed technical documentation and system diagrams
Requirements
Required Skills & Qualifications
- 5 or more years of IT support experience
- Advanced expertise in Windows Server, Microsoft 365, and networking
- Strong project execution and communication skills
Preferred Qualifications
- Healthcare or dental IT experience
- Advanced PowerShell or scripting knowledge
- macOS and iOS support experience
Benefits & Perks
- Paid Time Off program in accordance with company policy
- Company-observed paid holidays
- Health insurance options available to eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
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