Copy of Dispatcher

Reports To: Senior Manager of Support & Dispatch Operations

Location: Remote (Anywhere USA)

Pay: $17.00 - $23.00 per hour

Overview

Onward is seeking a Dispatcher to support day-to-day transportation operations in a fast-paced, high-accountability environment. This role is a primary point of contact for drivers, riders, and customers and requires consistent reliability, strong attention to detail, and the ability to manage multiple time-sensitive issues simultaneously.

Dispatchers provide real-time support through phone, text, and chat. The role involves continuous monitoring of active rides, clear documentation, and quick decision-making to ensure rides are completed safely, on time, and in accordance with operational standards. This is a role that requires focus, urgency, and a strong work ethic.

What You'll Do:

• Accurately collect, verify, and document ride, driver, and rider information
• Respond promptly to driver, rider, and customer inquiries via phone, text, and chat
• Monitor scheduled and active rides to ensure timely pickup and completion
• Actively support drivers during trips by resolving delays, routing issues, cancellations, and service disruptions
• Identify issues quickly, take ownership of resolutions, and follow through to completion
• Escalate issues appropriately and in a timely manner following established procedures
• Maintain accurate records and updates to ensure continuity across shifts
• Identify recurring operational issues and contribute suggestions for improvement
• Maintain professionalism, focus, and consistency in a high-volume, fast-moving environment

What You Bring:

• 1 year of dispatch experience
• Proven reliability, strong attendance, and ability to work scheduled shifts consistently
• Availability to work full-time, including weekends and holidays (PST Hours)
• Strong attention to detail and ability to manage multiple tasks without error
• Clear, concise written and verbal communication skills
• Ability to remain calm, organized, and effective under pressure
• Comfortable working independently in a remote setting while collaborating with a team
• Medical terminology experience is a plus but not required; training will be provided

Why Join Onward?

• Be part of a mission-driven company making healthcare transportation more humane and accessible
• Work alongside a supportive, collaborative team that values curiosity and problem-solving
• Opportunities to shape new processes and contribute to Onward’s growth
• Remote-first culture with a strong focus on connection and belonging

If you're excited about driving customer success, making a difference in healthcare and transportation, and being part of a dynamic, mission-oriented team, we'd love to hear from you!

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance