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Design and implement chatbot and voicebot solutions to automate business processes. This includes gathering requirements, configuring AI platforms, and managing NLP models and API integrations.
This is a remote position.
Responsibilities
• Gather and analyse business requirements for Conversational AI initiatives
• Identify automation opportunities with business stakeholders and clients
• Design chatbot and voicebot conversation flows and user journeys
• Prepare conversation logic, prompts and process documentation
• Configure Conversational AI platforms including Kore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie
• Support API integrations between Conversational AI platforms and enterprise systems
• Configure NLP models, intents, entities and dialogue management
• Support text to speech and voice automation capabilities
• Perform functional, NLP and end to end solution testing
• Identify issues, propose improvements and support successful implementation
• Work closely with Product Owners, Business Analysts, developers and client stakeholders
• Prepare solution documentation and implementation artefacts
• Commercial experience delivering chatbot, voicebot or Conversational AI projects
• Practical experience with at least one major Conversational AI platform such as Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie
• Strong business requirements gathering and process analysis skills
• Experience designing conversation flows and automation logic
• Understanding of NLP concepts including intents, entities, training phrases and dialogue management
• Basic knowledge of APIs and system integrations
• Experience testing chatbot or automation solutions
• Strong communication and stakeholder management skills
• Fluent Polish and English
Nice to have
• Experience supporting German language projects
• Experience in customer service or call centre automation
• Experience with prompt engineering and LLM based conversational AI solutions
• Microsoft ecosystem experience, particularly Copilot Studio and Power Platform
• Consulting or client facing project delivery experience
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