Contract Specialist I

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

Provide contract management support to Dayforce’s Sales organizations. This role provides an excellent opportunity for someone who appreciates a collaborative working environment that will lead to sales wins for Dayforce. This role is designed for someone who has keen attention to details and has demonstrated proficiency in analytical and problem-solving skills to ensure contracting requirements are effectively achieved, especially under deadline-driven situations.

This is a highly visible and instrumental role to our Customer and Revenue Operations team and Sales organizations. We are seeking an individual who has high-energy, likes to win, and thrives where things move fast and deadlines must be hit without exception. You will have exemplary interpersonal and communication skills, experience at a fast-paced technology company and critical-thinking skills to be successful in this role.

What you'll get to do

• Analyze standard contract requirements and prepare customer contracts in accordance with established contracting processes, templates, terms and department tools or applications.
• Collaborate with team and may collaborate with other departments such as Sales, Negotiations, Implementation, Deal Management and Order Management, to ensure contract alignment and business objectives.
• Prepare simple contract amendments or correction letters, as needed, in accordance with established templates.
• Respond to basic inquiries or questions regarding contract administration and executed customer contracts.
• Triage simple case requests and assign to team members (name change, storing and retrieving customer contracts including customer files clean-up, basic amendment, correction letter requests, etc.)
• Work on special projects, from time to time, as needed. 

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Communication – Writes and speaks clearly, informatively, and persuasively in positive or negative situations; Varies writing style to meet needs; Presents numerical data effectively; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Customer Service - Manages difficult or critical Sales request situations; Responds promptly to the needs of the Sales organizations; Responds to requests for service and assistance; Meets commitments.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Follows a sound problem solving methodology; Includes appropriate people in decision-making process; Makes timely decisions.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

 Skills and experience we value

• A Bachelor’s Degree (preferably in business administration, commerce, legal or related field) or equivalent combination of education and with one to three years related experience with contracts concentrations will be an asset (e.g. Legal Assistant Certificate is preferred). Experience working on contracts in an in-house or private practice environment.
• Basic understanding of a variety of contracts, including customer contracts and agreements.

• Strong computer skills in Word, Excel, and PowerPoint Microsoft Office products.
• Able to work remotely and manage tasks with close supervision and able to adapt to a constantly changing environment, with the ability to work flexible and extended hours during peak periods.
• Has excellent communication, problem-solving and time-management skills.
• Ability to work independently and in a team environment.
• Strong organization and planning skills; must be able to multi-task, work well under pressure and have a positive disposition.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Fraudulent Recruiting

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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process