Contract Product Owner
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AI Summary
See your work in a new light.
At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
We’re looking for a Contract Product Owner (Healthcare Workflow Platform) who wants their work to mean something—someone who brings care, accountability, and purpose to what they do every day.
Why This Role Matters
This role plays an important part in helping LUX Infusion deliver a patient‑first experience—by shaping the systems and workflows that power how care is delivered across the organization.
In this role, you’ll contribute to work that:
- Helps patients feel supported through seamless, well-designed intake and therapy workflows
- Supports clinicians and operational teams with reliable, intuitive systems that reflect real-world care delivery
- Moves work forward in a growing, clinician‑led organization focused on better outcomes
Everything we do connects back to real people navigating complex healthcare journeys—and this role helps build the systems that make that journey clearer, simpler, and more connected.
What You’ll Do
Responsibilities include:
- Translate complex specialty infusion workflows into scalable product designs that define how our platform behaves
- Define workflow states, transitions, and system logic across intake, benefits, prior authorization, care coordination, and financial processes
- Structure product behavior through clear business rules, decision logic, and data requirements
- Collaborate closely with Business Analysts, Engineering, Product leadership, and operational stakeholders (pharmacy, nursing, reimbursement)
- Balance real-world operational complexity with system scalability and maintainability
- Own and prioritize the product backlog, translating system design into clear, actionable user stories and acceptance criteria
- Partner with engineering to ensure accurate implementation of workflow logic, integrations, and state management
- Support validation, UAT, and iteration to ensure solutions align with intended outcomes
- Bring thoughtfulness, reliability, and follow‑through to your work
- Identify and implement better ways to serve patients, providers, and teammates
What We’re Looking For
You may be a great fit if you bring:
- 3+ years of Product Owner or Product Manager experience in healthcare technology
- Deep experience working with complex, workflow‑driven systems
- Strong understanding of healthcare operations (specialty infusion, specialty pharmacy, HUB services, or related)
- Experience with reimbursement workflows including benefits investigation, prior authorization, and copay assistance
- Proven ability to translate complex, variable workflows into structured, scalable system designs
- Experience defining business rules, workflow logic, and data requirements
- Strong collaboration and communication skills across cross‑functional teams
- Ability to think in systems—not just features or tickets
- Comfort navigating ambiguity and driving clarity in high‑complexity environments
- A desire to be part of a team that values empathy and high standards
Bonus if you have:
- Direct experience with specialty infusion workflows
- Experience with workflow or case management platforms
- Exposure to system integrations (EHRs, payer systems, or third‑party vendors)
- Experience in regulated environments (HIPAA, compliance, auditability)
- Familiarity with CareTend or similar platforms
You don’t need to check every box—we care just as much about how you show up as what’s on your resume.
Why LUX Infusion
At LUX Infusion, we believe infusion care deserves more light—more warmth, more clarity, and more connection.
Here, you’ll find:
- Purpose‑driven work with real impact
- A patient‑first, clinician‑led culture
- Supportive, collaborative teammates
- The opportunity to grow with a company building something meaningful
Come help us elevate infusion care—and see what’s possible when care comes first.
PHYSICAL DEMANDS
The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.
While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
OTHER REQUIREMENTS
Employees are expected to:
- Participate annually in required legal and ethical compliance training
- Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
- Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
- Refrain from any behavior that could be considered unethical or unlawful
EXPECTATIONS FOR ALL EMPLOYEES
All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.
GENERAL INFORMATION
The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.
LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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