Continuous Improvement Analyst

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Continuous Improvement Analyst to go beyond traditional quality review — you will modernize reporting structures, lead process documentation, and actively drive improvements. The right candidate brings sharp analytical instincts, expert-level data skills, and the interpersonal presence to collaborate effectively with government stakeholders and a distributed project team.

Duties and Responsibilities:

• Conduct quality control reviews for compliance and partner with project managers to resolve findings.
• Modernize and maintain reporting structures, dashboards, and quality metrics to provide visibility.
• Analysis to identify issues, root causes, process gaps, and translate findings to recommendations.
• Lead process documentation efforts, including SOPs, QC workbooks, and scoring criteria.
• Apply Confluence best practices to keep the team's knowledge base structured and current.
• Develop training materials and job aids that help the team apply quality standards consistently.
• Serve as a partner facilitating working sessions and building consensus around process changes.
• Continuously evaluate team tools, templates, and workflows for improvement opportunities and take initiative to prototype and implement enhancements with stakeholder buy-in.

Qualifications

Required Skills & Certifications: 

• 2+ years of experience in quality assurance, business analysis, process improvement, or PMO support.
• Proficient in Power BI, SharePoint Lists, expert-level Microsoft Excel (pivot tables, advanced formulas, data modeling), Jira workflows and dashboards, and Confluence.
• Exceptional written communication skills, with the ability to write clearly for executive, technical, and government stakeholder audiences.
• Proven ability to collaborate across teams, build relationships with government customers, and facilitate productive working sessions.
• Self-starter with a record of identifying opportunities and taking initiative without being directed.

Preferred Qualifications:

• PMP or PMI-ACP certification, familiarity with PMBOK, Agile/Scrum methodologies.

Background Requirements: Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Remote, US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.