Content Specialist, Healthcare Consumer Experience

Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:

• Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation​

• Analytics: deliver analytic applications & services that generate insight on how to measurably improve​

• Expertise: provide clinical, financial & operational experts who enable & accelerate improvement​

• Engagement: attract, develop and retain world-class team members by being a best place to work​

Role: Content Specialist, Healthcare Consumer Experience

Team: Patient Engagement

Location: US Remote

Travel: <10%, US

**This position is currently not eligible for visa sponsorship**

Summary:

Join us on the frontlines of translating behavioral science into action, and action into improved outcomes for both patients and the health organizations that serve them. We’re looking for a creative thinker and versatile writer who can apply consumer science (how + why people make healthcare buying decisions) to create patient-facing content that motivates people to get the care they need — then use key learnings to shape our client-facing technology and its positioning in the market.

In this role, you’ll use our proprietary psychographic segmentation model to develop clinical and marketing outreach on behalf of clients, finding creative ways to scale personalization — without sacrifice to quality or brand alignment — using AI. You’ll also partner with Product stakeholders to turn content and campaign learnings into platform improvements, and with Marketing and Sales teammates to tell a differentiated story of healthcare consumerism to executive audiences.

Today, our clients see us as experts whose technology and collaboration enables them to get their patients to act. Tomorrow, Health Catalyst will lead the charge in our industry, using consumer science to make patients feel more seen and known in their healthcare than ever before, while enabling provider organizations to deliver richer experiences. You will play a pivotal role in delivering on this vision, making a direct impact on patient experience, the product roadmap, client retention and growth, and healthcare at large.

What you'll Own in this role:

• Timely patient-facing content creation across channels (email, SMS, social, web, print) using psychographic models to tailor messaging to motivations across multiple healthcare use cases

• Strategic copy for assets that position our products and intellectual property for client and executive audiences (thought leadership, one pagers, white papers)

• Product intelligence that improves our self-service platform—translating real-world content challenges into platform enhancements that make client work more effective

• AI exploration to responsibly augment psychographic personalization while maintaining health literacy standards and clinical accuracy

• Performance and optimization, building a reporting cadence for content metrics (open rate, CTR, downstream outcomes) and partnering with data teams to translate insights into improvements in psychographic messaging and campaign execution

• Day-to-day content operations and documentation, maintaining and evolving a library of best practice patient content to ensure it reflects current clinical guidelines, health literacy standards, and channel-specific engagement principles

• Content quality assurance, partnering cross-functionally to approve the look and feel of client campaign journeys prior to launch

What You Bring to this role:

• 5+ years creating patient or consumer content in healthcare, health tech, or related fields

• Proven ability to translate research and data into communications that drive behavior change

• Portfolio demonstrating multi-channel work with measurable engagement outcomes

• Experience collaborating with product teams to shape tools and platforms

• Fluency in AI-enabled content workflows, including prompt design, to scale production while maintaining quality

• Deep understanding of health literacy and patient-centered communication

• Genuine curiosity about human motivation, emerging technology, and the space between art and science

Why This Matters

Your work directly impacts whether patients seek necessary care. You're building the playbook for how healthcare applies behavioral science at scale, with the resources to explore cutting-edge AI applications and the autonomy to influence both content strategy and product direction.

Success Looks Like

Within your first year, you've established replicable content frameworks across major healthcare use cases, contributed measurable product improvements to our platform roadmap, and piloted AI workflows that improve both efficiency and personalization—with client adoption metrics and patient engagement data proving the model works.

Information Security and Compliance Responsibilities:

• Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
• Adhere to and comply with the organizations Acceptable Use Policy.
• Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.

The above statements describe the general nature and level of work being performed in this job function.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.

Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit.

At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.