Content Services Manager

WE ARE 

WMT Digital is a technology company that powers digital experiences, fan engagement, and data intelligence for sports, entertainment, and live events. We build flexible, scalable platforms that help organizations connect with their audiences across websites, mobile apps, identity, data, and insights, all within a single, integrated ecosystem.

We value people who take initiative, think holistically, and follow problems through to real solutions. Our teams are curious, adaptable, and proactive. We are comfortable navigating complexity and motivated by simplifying it through thoughtful technology and data-driven decision making.

We care deeply about our partners’ success and put their fans and users at the center of every decision. We take pride in anticipating what’s next and translating complex challenges into clear, practical solutions that work in the real world.

YOU ARE 

Reporting to the Senior Director, Partner Services,  the Content Services Manager will own the day-to-day delivery of Content Services work across assigned partners. This person will manage active requests, coordinate execution, support partner communication, maintain delivery workflows, coordinate part-time execution support, and ensure work is completed accurately, on time, and within approved scope.

This is a remote role. Evening and weekend availability is required at times based on partner schedules, sports seasons, live events, and gameday coverage needs.

The ideal candidate is a detail-oriented digital operator who understands how content, platforms, and timing work together. You are organized, proactive, and comfortable managing multiple partner needs across web, mobile, and live-event workflows.

You have strong digital and platform instincts. You understand that content delivery is not only about publishing assets or updating pages. It is about accuracy, timing, partner goals, fan experience, and consistency.

You are comfortable working in a fast-moving environment where priorities can shift based on sports schedules, partner needs, and live events. You can manage recurring work, handle time-sensitive requests, coordinate support resources, and keep a clear eye on quality.

You are a strong communicator, a reliable teammate, and someone who takes ownership without needing constant direction. You know when to move work forward, when to ask questions, and when to escalate.

You bring a strategic lens to execution. You can look at a partner’s goals, schedule, audience, and platform mix and help identify content opportunities that drive engagement, improve fan experience, support sponsorship value, or create measurable outcomes. You are not just completing tasks. You are helping partners use digital content more effectively.

YOUR IMPACT AND AREAS OF FOCUS:

Specific responsibilities include, but are not limited to:

• Manage day-to-day Content Services execution for assigned partners across web and mobile platforms.
• Coordinate and complete content publishing tasks, page updates, content blocks, push notification setup, asset updates, and related platform work.
• Support scheduled and live-event content needs, including gameday support, live stats/audio setup, postgame updates, and QA checks.
• Serve as the day-to-day point of contact for partner requests tied to approved Content Services scope.
• Coordinate part-time execution support for recurring tasks, live coverage, platform updates, QA, and overflow work.
• Support onboarding for new Content Services partners by helping translate approved scope into day-to-day operating plans.
• Partner with internal teams across CX, Support, Product, Engineering, and Platform when content delivery depends on broader platform or technical coordination.
• Adjust delivery plans based on partner sports schedules, live events, peak content windows, and time-sensitive moments.
• Develop and execute digital content strategies, campaigns, and platform plans that support partner goals across web and mobile.
• Identify creative content opportunities tied to key sports moments, campaigns, sponsorship activations, rankings, postseason runs, announcements, and live events.
• Connect Content Services execution to measurable outcomes such as engagement, platform usage, sponsor visibility, fan experience, and partner satisfaction.

WE'D LOVE TO HEAR FROM YOU IF YOU HAVE…

• Experience managing digital content, website content, mobile app content, CMS workflows, or platform-based publishing processes.
• Strong understanding of digital platforms and how content is published, organized, promoted, and maintained across web and mobile experiences.
• Strong organizational skills with the ability to manage multiple partners, deadlines, request types, and seasonal priorities at once.
• High attention to detail and strong QA instincts.
• Strong written and verbal communication skills.
• Ability to communicate clearly and professionally with external partners, including clarifying requests, confirming timelines, and setting expectations within approved scope.
• Ability to work cross-functionally with internal teams and external partners.
• Strong judgment around prioritization, scope, quality, and escalation.
• Experience reviewing digital performance data to understand content engagement, platform usage, and recurring partner needs.
• Experience using project management, ticketing, or collaboration tools such as Jira, Slack, Google Workspace, or similar platforms.
• Ability to work independently in a remote environment.
• Flexibility to support evening and weekend work based on sports schedules, partner needs, and live-event coverage
• Genuine interest in sports, entertainment, digital media, fan engagement, and content operations.

PREFERRED QUALIFICATIONS

• Experience working in college athletics, professional sports, sports media, entertainment, or a related live-event environment.
• Experience with web CMS platforms, mobile app content tools, push notification tools, or digital publishing systems.
• Experience supporting gameday workflows, live events, or time-sensitive publishing.
• Experience with content creation, content planning, social media management, or digital campaign execution, especially when paired with strong operational and platform execution skills.
• Strong understanding of sports moments, fan engagement, storytelling opportunities, and how timing impacts digital content.
• Experience with graphic design and video editing tools, such as Adobe Creative Suite, Photoshop, Premiere Pro, Final Cut Pro, Canva, or similar creative platforms.

HOW WE ADD TO OUR TEAM...

Building an inclusive, innovative, and collaborative work environment where a diverse mix of talented individuals want to come, and to stay, to contribute their best work is central to our organization’s mission. We are proud to offer our team flexible paid time off, parental leave, remote employment, retirement contributions (401k), bonuses based on performance, and paid professional development opportunities. WMT Digital does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.