Contact Centre Associate

Contact Centre Associate (Permanent, Full-time)

Location: Remote Position; The successful candidate must reside within 3 hours of our Regional Office in Peterborough, ON.

Hours: 37.5 hours per week, Monday to Saturday

Rate of Pay: $817.50 - $1,105.88 per week (plus applicable benefits)

Compensation:

Compensation for this position is determined by skills, experience, and education. It is aligned with the locations market data, as well as internal equity. Candidates whose qualifications more closely align with the job requirements may be placed higher within the compensation range. Our Talent Partner will share additional details about our compensation and total rewards during the recruitment process.

 As a Certified Living Wage employer, we offer a guaranteed living wage along with a comprehensive benefit package which includes,

• Generous vacation time
• Comprehensive medical and dental benefits
• Pension Plan
• Focus on employee well-being
• Dedication to your learning and development
• Celebrating your achievements through our employee recognition program
• Supportive work environment

Position Description:

As a Contact Centre Associate, you will:

• Contribute to the success of the Credit Union by providing member service excellence;
• Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution;
• Assist members with routine to complex transactions through a variety of electronic and digital channels and;
• Recommend products and services that align with a member's needs and that will enhance their financial well-being.

Qualifications:

• High School Diploma or GED Equivalent; post-secondary education with emphasis in business would be an asset
• One year in a Branch Ambassador role, or equivalent experience
• Prior loan and investment administration experience would be an asset
• Excellent customer service, problem solving, and organization skills

At Kawartha Financial Services diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.  

If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now!