Contact Center Scheduler

Overview

Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within the following timezones:

Eastern (EST) - 8a-5p EST

Central (CST) - 7:30a-5p CST

Mountain (MST) - 8a-5p MST

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Learn About a Day in the Life of a Scheduler:

Responsibilities

• Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring, and First Call Resolution (FCR).
• Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines.
• Ensures an effective and efficient interaction with patients through active manage of Average Handling Time (AHT) and Aux offline time.
• Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues.
• Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary.
• Maintains high level of productivity while managing tasks to ensure timeliness of service. Assist in meeting department goals.
• Partners effectively with leadership, peers, and support staff to achieve departmental goals.
• Is highly dependable employee as measured through attendance, tardy, and schedule adherence tracking.

Qualifications

Required Qualifications

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook.
• Knowledge of standard office procedures and equipment.
• Excellent communication skills.
• Excellent attendance management.
• Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Preferred Qualifications

• Associate degree or higher in related field of study.
• 1+ year healthcare background/experience and/or call center experience.
• 2+ years of experience working in a healthcare field/role or call center environment.