Contact Center Agent (Roadside Assistance)
Please mention DailyRemote when applying
AI Summary
Provide professional roadside assistance and resolve customer complaints via phone. Maintain internal databases and assist in training new employees while reporting product malfunctions.
Who are We?
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
What will your responsibilities be?
- Providing roadside assistance in a safe, professional and timely manner
- Acknowledging and resolving customer complaints
- Processing inquiries received via phone
- Identifying customer needs and helping customers using specific features
- Analysing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
- Informing customers about new features and functionalities
- Following up with customers to ensure their technical issues are resolved
What skills are we looking for?
- High school diploma or equivalent (mandatory)
- 1–3 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (mandatory)
- Availability to work in a shift-based schedule (mandatory)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support tools
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
