Contact Center Agent (Automotive Service - German Speaker)
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AI Summary
Annual gross salary range: Min. 15,732€ - Max. 21,598€ (depending on experience).
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project.
Brief Role Description
Possible Tasks within this Role
- High School diploma (mandatory)
- Experience in telephone customer service/call center environment (preferred)
- German native speaker or C1 Level (written and spoken knowledge - mandatory)
- Fluency in English (is a plus)
- Familiarity with automotive industry (is a plus)
- Experience using help desk software and remote support tools (is a plus)
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Polite and empathic
- Collaboration and commitment
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